Microsoft 365 - Service account expiration notifications and renewal

Below is the standard account expiration email notification. Domain Administrators or Authorized Administrators may also add custom text to the message. Customized messages will appear above the “Options to Renew” section.

Subject: Microsoft 365 service account, testaccount_mailplus@wisc.edu, expires on 1/5/2027

Body:

--> This is an automated message sent from DoIT Productivity & Collaborative Solutions about a service account nearing expiration.

Hello, 
The following Microsoft 365 service account is scheduled to expire. If the account is not renewed by January 5, 2027, it will be deleted.

Service Account Details:
Primary Address: bbadger@mailplus.wisc.edu
Alternate addresses: bbadger_mailplus@wisc.edu, bbadger@mailplus.wisc.edu, bbadger@doit.wisc.edu
Display Name: Bucky Badger
Description: used for campus communications

Mailbox ID: bbadger_mailplus
Renewal token: xxxxxxx

Custom message about mailbox bbadger_mailplus:
---------------------------------------------------------------- 
Please make sure to contact the users who are currently assigned permissions to this account before making any changes
----------------------------------------------------------------

Custom message from Domain Administrators:
----------------------------------------------------------------
If you have questions about accounts in the mailplus.wisc.edu domain, contact mailbadmins@mailplus.wisc.edu.
---------------------------------------------------------------- 

If you still need this account, you can renew it in several ways. You will be required to authenticate using NetID Login, but if you have already logged into another campus service, you won't need to authenticate again.

Options to Renew:

1. Use the Mailbox ID and Renewal token shown above to renew via our web form: https://email.wisc.edu/renew
2. Follow the renewal direct link shown below.
3. Authorized Administrators and Domain Administrators can renew from the Wisc Account Administration site: https://email.wisc.edu/account-admin/

Direct link to renew:
https://wiscmail.wisc.edu/admin/?set_context=bbadger_mailplus&context_type=Account&action=account-renewal

Step by step instructions for renewing the account are available in the following Knowledgebase article: https://kb.wisc.edu/156984

Security Reminder: Be suspicious of emails you are not expecting that call for immediate action. When in doubt, contact the DoIT Help Desk at https://it.wisc.edu/help.

Thank you,
Microsoft 365 Service and Support Team

The Mailbox ID and Renewal token included in the email notification can be used to renew the account by navigating to https://email.wisc.edu/renew. There will be text boxes where you can enter the corresponding values. Once submitted you will be redirected to a page that confirms that the account has been successfully renewed and displays the next expiration date.

At the bottom of the email there is a direct link to renew the service account. The direct link will renew the account without requiring the intermediary step of entering the Mailbox ID and Renewal token into a web form.

Please make sure that the URL you are clicking starts with "https://email.wisc.edu." You will be required to login with your NetID if you have not already authenticated to another UW-Madison service in your browser.

Only Authorized Administrators for the expiring service account or Domain Administrators can renew the account from the Wisc Account Administration site.

• Log into the Wisc Account Administration site.
• Enter the service account mailbox or any alternate email address in the search bar in the upper right.
• Click on Account Administration from the left navigation menu.
• Click on Renewal from the left navigation menu.
• The Renewal page will include a “Renew Account” button if the account is expiring in less than 6 months. Click this to renew the account and reset the expiration date.