NetID Account Information Security Note

If you need help with your NetID password, generating a Duo bypass code, or reregistering your Duo device, please call the Help Desk at +1-608-264-4357 (264-HELP).

Hours of Operation: 8AM - 10PM, 7 days a week

We cannot reset passwords or provide Duo passcodes, Campus IDs, and NetIDs via LiveChat.

Start Chat 

Select the chat button above to start a LiveChat.

This will open a new window with a form.
Fill in the form with your question, then select "Submit" to start the chat with a Help Desk agent.

Frequently Asked Questions

• NetID Account Recovery (Password Reset)
• NetID - Login Problems
• NetID - Modifying your Account
• Help Desk - I need my Campus ID/Wiscard number
• MFA-Duo - Request a Temporary Passcode
• WiscVPN - How to Install, Connect, Uninstall, and Disconnect WiscVPN Palo Alto GlobalProtect
• Current Outages
• Current Scam Alerts

Further Assistance

If you have problems initiating a LiveChat session, or need further assistance with your NetID, MFA-Duo, password, or other account information, please call the DoIT Help Desk at +1-608-264-4357 (264-HELP).

We cannot reset passwords or provide Duo passcodes, Campus IDs, and NetIDs via LiveChat.

LiveChat Features

LiveChat provides the following features:

• Compatible with many popular web browsers
• Convenient access to Help Desk technologists without using a phone
• Same great help you've come to expect from the DoIT Help Desk
• You can easily share your screen with agents (for more information, visit BeyondTrust - Remote Desktop Support Agreement)

LiveChat has been tested and is known to work with the following web browsers and operating systems:

• Internet Explorer 11.x (Windows 10, Windows 8, and Windows 7)
• Firefox 52.x and newer
• Chrome 40.x versions and newer
• Safari (Mac OSX 10.8.x and newer)