Moodle - Inability to Find User


UW-Madison has adopted Canvas as its single, centrally supported learning management system. As of 6/1/2018, support for Desire2Learn (D2L) and most Moodle courses has been discontinued. Access to those courses has permanently ended. However, certain Moodle courses that are part of the Adanced Quizzing Content Functional Gaps project are still available on Moodle. Those courses are located on the Moodle Extension site.

Problem: I have tried to add someone to my course, but the person does not appear when I search for them.

To search for a user to add to your course, first click the "Enroll users" button in the upper right corner of the page.  Then use the Enroll users pop up to search for users as shown below.

Inability 1

Inability 2

Not being able to add someone to your course is a somewhat common issue and is usually caused by one of two problems: (1) the system not recognizing the search terms or (2) the user is not in the system.

The search system uses a person's name associated with a user's campus NetID. This can be a source of confusion since the system searches "official" names, not nicknames. Try searching with only a portion of their name instead of the person's full name. Use the most unique portion of their official name.

If this fails, try searching using the user's campus NetID instead.

Keywords:Moodle user search assign role not found 2.1   Doc ID:13764
Owner:Deborah H.Group:Moodle
Created:2010-04-05 18:00 CSTUpdated:2018-03-05 16:56 CST
Sites:DoIT Help Desk, Moodle
Feedback:  8   0