Moodle - Problems Enrolling Users


UW-Madison is adopting Canvas as the single, centrally supported learning management system, and discontinuing support for Desire2Learn (D2L) and Moodle. Access to D2L and Moodle will permanently end June 1, 2018. For information about retaining materials from D2L or Moodle, please refer to this document.

This article summartizes possible issues when trying to add or manage new rosters, TAs, tutors, etc. in a course


If a member is not showing up:

  • First be sure that the student is registered through the Registrar.
  • The student should be enrolled the day after they register.
  • If the student is not present the next day, the help desk will escalate the problem to the technical support team.
  • The technical support team will need the course department and number, the student's NetID, and the URL to the Moodle course page.
    • If a student needs access to Moodle right away you will need to manually enroll them on Moodle
    • If a TA isn't showing up from the Registrar you will to again manually enroll them
  • If you are having trouble finding a students name to enroll them, first try searching the most unique component (e.g. unique last name). If this doesn't work, use the student's NetID in order to find them.

Keywords:problem, enroll, student, TA, rosters, instructor, role, assign, 2.3   Doc ID:27903
Owner:Erica H.Group:Moodle
Created:2013-01-04 17:00 CDTUpdated:2018-03-05 17:56 CDT
Sites:DoIT Help Desk, Moodle
Feedback:  0   1