Moodle - Problems Enrolling Users

This article summartizes possible issues when trying to add or manage new rosters, TAs, tutors, etc. in a course


If a member is not showing up:

  • First be sure that the student is registered through the Registrar.
  • The student should be enrolled the day after they register.
  • If the student is not present the next day, the help desk will escalate the problem to the technical support team.
  • The technical support team will need the course department and number, the student's NetID, and the URL to the Moodle course page.
    • If a student needs access to Moodle right away you will need to manually enroll them on Moodle
    • If a TA isn't showing up from the Registrar you will to again manually enroll them
  • If you are having trouble finding a students name to enroll them, first try searching the most unique component (e.g. unique last name). If this doesn't work, use the student's NetID in order to find them.

Keywords:problem, enroll, student, TA, rosters, instructor, role, assign, 2.3   Doc ID:27903
Owner:Erica H.Group:Moodle
Created:2013-01-04 16:00 CSTUpdated:2017-09-01 09:45 CST
Sites:DoIT Help Desk, Moodle
Feedback:  0   1