WiscIT is the IT Service Management software that DoIT uses to manage IT Services, using Cherwell Software as its platform. Also commonly referred to as WiscIT powered by Cherwell.

at right angles to the direction of the paper grain; opposite of paper grain direction

This is a state in ARROW.  Studies in the Approved with Administrative Hold state have been reviewed and approved by the IRB; however, additional administrative documentation is required before final approval is granted (e.g. submission of a Certificate of Confidentiality). 

This is a state in ARROW.  Once an application is in the archived state, no other activities with that application are possible, other
than copy/paste of text. Studies in the archived state can not be re-opened. 

An article that is removed from public search results and active viewing, but saved in a back-end storage list for reference or audits

1. Asynchronous learning is a student-centered teaching method that uses online learning resources to facilitate instruction that is not being delivered in person or in real time.  Discussion forums and recorded lectures are examples of asynchronous components in an online course.
   

The process of verifying a user's identity before granting access to internal, restricted, or customer-facing information.

A user or role with permissions to create, edit, and publish documentation such as articles, guides, and FAQs.

The process of verifying a user's identity before granting access to internal, restricted, or customer-facing information. Authentication verifies who a user is (such as logging in with a password or email), authorization decides what files, categories, or administrative settings they can access.

Documents are scanned in batches which are placed into the batches view of Perceptive Content. Once in the batches view, the batches undergo processing which includes separation into individual documents and quality assurance.

University Staff titles that are in pay schedule 03 (e.g., custodian, food service assistant, food retail/catering leader and food production assistant) and in multiple-shift environments (e.g., first shift, second shift and third shift).

1. The Brochure ID is a unique identifier assigned in ET to a specific promotional material piece.

A temporary storage location on your device where web browsers save website files like images, scripts, and stylesheets.

A tool integrated into the Imaging Service that can be used to run reports against data; often used to check user/group permissions.

1. Canvas/EdTech Support (Online Support) offers support for Canvas, Web Conferencing software (Zoom), screen-casting software, Box used in online courses, CAE Software Troubleshooting, Campus Software Library troubleshooting outside of departmental desktop support.

This is an activity in ARROW that allows the IRB staff reviewer to certify that an application does not constitute human subjects research.  This activity occurs in the Pre-review state.

The chief executive of UW–Madison.

The structured process of controlling, updating, and maintaining shared information over time.

This is a state in ARROW.  Studies in this state have undergone scientific review and changes were requested by the scientific review committee.  In this state, the study team can either 1) respond to the committee request so that it returns to the Awaiting Scientific Review state for additional review, or 2) withdraw the application. 

This is an activity in ARROW that allows the PI or POC to copy a reportable event application to another study.  For example, if a reportable event affects several studies open by the PI, the PI only needs to fill out the RE application one time and then copy it to the other affected studies.

heavier-weight (thicker/more-rigid) paper consisting of various grades

A styling language used to control the visual presentation, layout, and branding of KB documents and websites.

A centralized visual interface that displays key metrics, data, and status reports about your help articles in one place.

The hands-on practice of managing, organizing, and maintaining content to ensure information remains accurate, trusted, and easy to find.

All employees of UW–Madison (including University Staff). Prior to July 1 2015, classified employees were under the provisions of Wis. Stat. Chapter 230 and were still limited to the $12,000 statutory cap.

Exchange ActiveSync (also known as EAS) is a communications protocol designed for the synchronization of email, contacts, calendar, tasks, and notes from a messaging server to a smartphone or other mobile devices. The protocol also provides mobile device management and policy controls.

A service -- similar to IMAP, POP3, and ActiveSync -- that works to transfer and synchronize email/calendar information between the server and the end user's client.

cut to the edge

This is an activity in ARROW that allows the IRB to move a study to the archived state. 

There are two basic ways that we count the number of employees. When we use headcount, each individual person counts as one employee whether their appointment is full time or part time. When we use "FTE," we are using the "Full Time Equivalent."

The Full Time Equivalent is the total of all positions using the percentage of the appointment rather than the number of individual employees. This is what the headcount looks like for the same employees using each measure:

Employee A - .5 appointment
Employee B - 1.0 appointment
Employee C - .6 appointment
Employee D - .4 appointment

Using Headcount, there are 4 employees
Using FTE, there are 2.5 employees (.5 + 1 + .6 + .4 = 2.5)

An option that examines all words across every published document rather than just looking at titles or assigned keywords.

Is defined as a binary-encoded 2D raster data type image format that ordinarily uses the .gif extension. KB Authors can drag, copy, or upload non-animated .gif images directly into the text editor of their KB documentation.

shiny, reflective, smooth finish on paper or laminate

The visual layout that lets users and authors interact with the system using buttons, icons, and menus instead of text commands.

Paid bi-weekly for hours worked per pay period in calendar year.

converting a continuous tone to dots for printing

right-reading sheets with the head on top that, when duplexed, heads run together on the front and back of sheet; the back sheet is right-side up

right reading sheets with head on top, that, when duplexed, heads run opposite on front and back of sheet. The back sheet is upside down

The logical, hierarchical order of title tags (from H1 to H6) that organizes knowledge base article like a table of contents.

head-to-head (see head-to-head definition)

reoccurring unplanned spots that appear in the printed image from dust, lint, dried ink

The Hide/Show Errors link appears at the top of each application form. This link checks the submission for any required questions that are not answered.

the lightest areas in a picture or halftone

A person who is responsible for ensuring the recruitment, assessment and selection process for a particular vacancy is completed in accordance with established policies. A supervisor, unit human resource (HR) representative, or designee may serve as the hiring administrator and delegate different aspects of the search process. The hiring administrator continues to be responsible for the process, regardless of delegation.

The supervisor for a particular vacancy who has the authority to make the final hiring decision. The hiring manager works closely with the hiring administrator to complete all aspects of the search process in accordance with established policies.

This is a state in ARROW.  Studies in this state cannot be scheduled for an IRB meeting until the Ancillary Committee Review decision has been entered into the system.

This is a state in ARROW.  In this state, change applications are being held until a continuing review application has been submitted by the study team and reviewed by the IRB.

This is a state in ARROW.  In this state, continuing and change applications are being held until a reportable event has been submitted by the study team.  Once the reportable event has been submitted, the continuing or change will transition back to the pre-review state.

All time during which an employee is required or permitted to work, or to wait for work, when the employee is unable to use the working or waiting time effectively for his or her own purpose.

head-to-toe (see head-to-toe definition)

The standard coding language used to structure content and give it meaning inside a knowledge base articles. It uses special markers called tags (like <p> for paragraphs or <h1> for headings) to tell the system and browser how to organize text, insert images, build tables, and create clickable links.

1. Human Resources handles payroll, benefits, payroll funding information, recruiting, reclassifications and promotions, retirements, emeritus appointments, HR concerns.

For information on human subjects research, please see the Institutional Review Board's website.

1. Hybrid learning is a formal education program in which a student learns at least in part through delivery of content and instruction via digital and online media with some element of student control over time, place, path, or pace.  Can also be called Blended Learning.

A clickable element in an article that lets users jump to related content, specific sections within the same page, or external web resources.

The blueprint that organizes, structures, and labels content so users can find answers quickly and easily.

This is a state in ARROW.  Studies in this state have been withdrawn by the IRB due to lack of response to an IRB request for modifications or deferral response.

A JPEG is a graphic image file produced according to a standard from an ISO/IEC group of experts that develops and maintains standards for a suite of compression algorithms for computer image files. JPEGs usually have a .jpg or .jpeg file extension.

1. The Leadership Team provides necessary support to enable the efficient execution of InterPro's overall operation.  The Leadership Team functions to ensure strong lines of communication between each sub-unit, encouraging alignment to InterPro's mission, pursuit of its vision, and overall effectiveness of execution.

1. The Learning Design and Technologies (LDT) team provides effective support, consultation, strategic planning, and leadership in all current and emerging areas of teaching, learning, and technologies. Their work supports faculty, staff and students, and includes all phases of instructional design, development, and evaluation.
   
   They are dedicated to providing high quality learning experiences; empowering stakeholders with effective best practices, technologies, support and consultation; building constructive partnerships with UW-Madison campus units; and sustaining a strong record of scholarly activity through research and conferences in order to stay informed of emerging areas that drive educational innovation.

When an employee’s doctor or treating specialist has identified work restrictions, the university may offer the employee light or modified duty work. Light or modified duty work is defined as less physically demanding duties until the employee has reached end of healing, or is able to return to their previous position with or without restrictions

1. The Local Technical Assistance Program (LTAP) provides state and local municipalities with the resources and training required to manage their road systems. Training — from government and industry experts, engineering consultants, contractors, and highway and enforcement agency representatives — includes one-day workshops in several different locations around the state. Resources include videos, and online and printed manuals, bulletins, and Crossroads articles.
   
   The UW-LTAP is part of the National Local Technical Assistance Program Association (NLTAPA), as Wisconsin's LTAP center.
   

dull paper, ink, or laminate finish

Multi-factor authentication is part of the new UW–Madison login process that verifies your identity. It combines something you know (your NetID and password) with something you have (smartphone, token/fob or tablet) preventing anyone but you from logging into a system. UW-Madison has partnered with Duo to provide this service.

You will now need to log in by:

1. Entering your NetID and password, and

2. Confirming your login with the Duo app on your device.

A security process that requires users to provide two or more different verification factors to prove their identity before gaining access to a knowledge base space.

This is an activity available to study teams for all studies in the Approved state.  This allows study teams to initiate a new change of protocol.

OHR refers to the Campus Office of Human Resources

Microsoft's service for accessing your Microsoft 365 account via web browser. Log into Outlook on the web.

(PMS) Industry standard for ink mixing

An image format designed as an improved replacement for GIF. Like GIF, PNG uses lossless compression, meaning all image data is preserved when decompressed for viewing. PNG files typically use the .png extension.

A document that a user can find and read independently to solve a problem without talking to customer support

A document that is visible to its intended audience after approval and release.

typically 44 hole (on 11" sheet of paper) on the binding-edge of a sheet of paper, created by punching the paper using a die that punches out the holes

A built-in log that tracks every change, edit, and update made to an article over time

A visual writing tool that lets you format help articles like a standard word processor without using code. It is often called a WYSIWYG editor, which stands for "What You See Is What You Get".

two folds at right angles to each other

An image of a computer or phone screen used in an article to show users what a specific menu, button, or error message looks like.

Practices used to improve article visibility in search results. 

A calculated score that determines how well and in what order documents match a user's search query.

In Office 365, this permission allows a delegate to use this mailbox to send messages. However, after this permission is assigned to a delegate, the From address in any message sent by the delegate indicates that the message was sent by the delegate on behalf of the mailbox owner.

A centralized, collaborative file or article that multiple authorized users can access, view, and edit to maintain as a single source of truth.

SharePoint is a web application framework and platform which integrates intranet, content management, and document management. You can use it as a secure place to store, organize, share, and access information from almost any device. Learn more.

Microsoft SharePoint Designer is a specialized HTML editor and web design freeware for creating or modifying Microsoft SharePoint sites, workflows and web pages.

to use a separate plate for front and back printing, using the same gripper and guide for both sides of the sheet

Position that supervises Crafts Workers.

• A Short Course is one of the main products EPD offers. These are 1-5 day courses that are held either on-campus or in a popular location. Participants earn continuing education credits or professional development hours by attending that may be used toward professional licensure, i.e.: Licensed engineers in WI must earn 30 credits/hours every biennium. See also non-credit.

Allows internal users to view every single document published on a specific KB site.

This command functions strictly on internal, authenticated KB sites. It does not display restricted documents to the public. Instead of typing keywords to filter by a topic, entering showalldocs into the search bar triggers the system to bypass standard search parameters and return a complete catalog of all live, published documents belonging to that site's repository. 

A command or page identifier that displays a complete list of all participating campus and institution partner sites sharing documents within the aggregate or unified system.

Used by internal site authors, editors, and administrators to immediately retrieve all of their favorited documents.

When managing an internal KB space, you can mark frequently used or regularly shared support documents as a "Favorite". This command bypasses the standard search algorithms and filters the down strictly to your personalized list of saved documents for easy access.

When applied, it returns only documents that have been shared by other groups, while filtering out any documents that are directly owned by the specific group whose KB site you are currently searching.

When applied, it returns only documents that have been shared by other groups, while filtering out any documents that are directly owned by the specific group whose KB site you are currently searching.

Stitch is a staple added to a printed packet or book, commonly in the upper left corner or along the left side of a booklet.

After a study has been approved with an administrative hold, study teams must resolve the conditions of this hold; this is done by submitting a response.  

This is an activity in ARROW that allows the PI or POC to submit changes requested by the scientific review committee.

An XML-based file format used to describe two-dimensional vector images. It is typically used as a clean, sharp graphic format for UI icons, diagrams, logos, flowcharts, and technical illustrations. Unlike pixel-based formats (like PNG or JPEG), SVGs use mathematical formulas, points, and lines to render images.

1. Synchronous learning refers to a learning environment in which everyone takes part at the same time. Lecture is an example of synchronous learning in a face-to-face environment, where learners and teachers are all in the same place at the same time.

1. The Technical Support Team is responsible for departmental desktop, laptop, and mobile device support. You can also contact them for help with local department systems, Box, Teams, USI, and Microsoft Office.

lighter-weight (thinner/pliable) paper consisting of various grades

A security process that requires users to provide two distinct proofs of identity before they can access an account or system.

clear ink-like substance that is applied to printed surfaces for appearance and protection

folding or feeding paper into the press or folder parallel to the grain of paper

This is an activity in ARROW that allows the PI or POC to withdraw a submission from the initial review process.  This activity moves the submission to the Withdrawn state at which time the PI or POC can make a copy of the application, send it back to Pre-Submission or archive it.

This is an activity in ARROW that allows the PI or POC to withdraw a submitted change from the review process.  This activity moves the submission to the Withdrawn state at which time the PI or POC can send the submission back to Pre-Submission or archive it.

This is an activity in ARROW that allows the PI or POC to withdraw a submitted continuing review from the review process.  This activity moves the submission to the Withdrawn state at which time the PI or POC can send the submission back to Pre-Submission or archive it.

This is an activity in ARROW that allows the PI or POC to withdraw a submitted continuing review from the review process.  This activity moves the submission to the Withdrawn state at which time the PI or POC can send the submission back to Pre-Submission.

This is a state in ARROW.  Submissions in this state have been withdrawn by the PI or POC.  Submissions in this state can be sent back to Pre-Submission or Archived by the PI or POC.