TOPS Gateway Tech College: Help file

General Information

The TOPS Gateway Tech College is located at 929 Lake Ave, Racine WI.  This is a fiber connection using WAN supported connectivity (NOT a site-2-site VPN).

Bldg #8358

OpEng:

This deployment is a SINGLE Palo Alto 820 firewall.

TOPS at Gateway Tech College drawings

This site is connected via fiber with the WAN group and IS NOT a site-2-site vpn.

SNCC:

The SINGLE Palo Alto 820 firewall is installed on the 3rd floor of Technical bldg in room T305.  The firewall is connected to a Gateway supported UPS (UPS is not monitored by DoIT).

Gateway Tech College does NOT have 24x7 support. 

Business hours support efforts should be to email: noc@gtc.edu.  This will go to a group of people including tech and IT managers at Gateway Tech college.

If a device is unreachable during non-business hours - Send email to list above, open a WiscIT Problem with External Outage, and notify OpEng next business day for follow up.

If there are errors on a link - Open a WiscIT Problem and send to OpEng.

DoIT Field Services does not have access to this building and will provide support during normal business hours (M-F 7:45 am to 4:30 pm).

Building Contacts

Michael Kaufman | Wide Area Network Technician (layer 2/3 guy)
kaufmanm@gtc.edu
262-564-2486 
 
Hans Pedersen (layer 1 guy)
pedersenh@gtc.edu
262-721-8409
 
Dan Madsen (manager)
madsend@gtc.edu
262-564-3026

See also: Off-campus Support Locations

The following is required by FIDO:

TOPS Gateway Tech College: Help file