Network Services Service Catalog and Internal Escalation List
This document lists ALL Services for Network Services, the primary and backup service contacts, who provides on-call incident support, other members of the service team, which NS Manager owns the service, COOP (continuity of operations) level and NS service leads for all NS Services.
[Link for document 4786 is unavailable at this time]
[Link for document 132703 is unavailable at this time]
| Service Name | Service Description | Primary Service Contact | Backup Service Contact | Who performs on-call? | Members of Operations Team | NS Service Owner Manager | COOP Tier | Service Lead(s) |
|---|---|---|---|---|---|---|---|---|
| Field Services | Field Services provides on-site customer support for campus network customers. This service represents service and support, not necessarily a specific technology. This is also a specific DoIT group. | Gary Northey | Dave Goldbin, Mason Hoeft, Dustin Eyeston | Field Services on-call team | Dave Goldbin, Mason Hoeft, Men Wong, Jordan Daymond, Dustin Eyestone, Jeff Gares, Joe Cox, Joe Maes, Ethan Jackson, Brian Heling, Jason Slaybaugh, Dan Cotter, Brendan McDonnel | NS-Field Services: Gary Northey | 3 | Dave Goldbin, Mason Hoeft, Dustin Eyestone |
| UPS service | DC power or AC (APC) UPS services in campus telecom rooms (TRs). | Jason Slaybaugh | Dave Goldbin | Field Services | Jason Slaybaugh, Mark Karls, Tim Czerwonka, Dave Goldbin, Mason Hoeft | NS-Field Services: Gary Northey | 0 | Jason Slaybaugh |
| Globus | Globus is a web-based platform for research that supports secure data sharing, big data transfers, and data lifecycle automation. Globus connects\r\ndisparate storage systems together through locally installed Globus endpoints that are accessible through the Globus Web Platform and sharable\r\nthrough a | Michael Layde | Casey Schacher | N/A | Zekai Otles, SME - Cloud; Tim Czerwonka, SME - Network; Jeremy Sarauer, SME-Network; Mark Kochanski, SME - Storage; Phillip Dodez SME - Storage; Mike Cammilleri, SME - Linux; Mike Layde, SME - Architect; Marie Treazise, Resource Manager; Steve Tanner, Resource Manager; Mark Nessel, Resource Manager; Nate Royko Maurer, Resource Manager | CTO-Research Office: Jan Cheetham; NS-WAN: Marie Treazise | 3 | Casey Schacher - service lead |
| AANTS | The Authorized Agent Network Tools Suite (AANTS) is a suite of network monitoring, documentation and configuration management tools developed and maintained by Network Applications staff (Including lookingglass for Campus Network and WAN network). | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 2 | Mark Tinberg |
| Cable TV - Spectrum linear cable TV and SpectrumU streaming cable TV | Linear cable TV and SpectrumU streaming cable TV services are provided by Spectrum and distributed across campus via fiber/coaxial infrastructure and via SpetrumU streaming software application. | Shawn Thiele | Chance Homme | Field Services on-call team | Shawn Thiele, Chance Homme, Dave Goldbin | NS-Applications Manager: Elizabeth Tzortzos | 3 | Shawn Thiele |
| Calabrio Call Recording | Cisco partner providing cloud-based call recording service | Mark O'Neill | Elizabeth Curran | NS-Applications VoIP on-call team | Elizabeth Curran, Mark O'Neill, Shawn Thiele, Chance Homme, Josh Anspach, Steve Reischel | NS-Applications Manager: Elizabeth Tzortzos | 1 | Elizabeth Curran |
| Campus NetCMS RADIUS (not wireless RADIUS) | Provides authenticated administrative access to NS managed network equipment and AANTS users. | Mark Tinberg | Thomas Christie | NS-Applications KEA DHCP (applications) team | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 1 | Mark Tinberg |
| Celllular and Mobility Phone Services | Cellular and mobility services (primarily from AT&T, US Cellular, and Verizon) for faculty, staff, and departments for business-related purposes and billed through School/College/Division funding. | Nora Wirtz | Kathy Neitzel | N/A | Nora Wirtz, Kathy Neitzel, Steve Reischel, Elizabeth Curran | NS-Applications Manager: Elizabeth Tzortzos | 4 | Nora Wirtz |
| Cisco Contact Center - Unified Communications (UC)/VoIP | Cisco Unified Contact Center Express (UCCX) is a contact center with IP-based Automated Call Distribution (ACD) system that queues and distributes incoming calls Provides on-premise advanced routing, queuing. Call recording (primarily for Quality Assurance) is also available for a fee. | Mark O'Neill | Chance Homme | NS-Applications VoIP on-call team | Elizabeth Curran, Mark O'Neill, Shawn Thiele, Chance Homme, Josh Anspach, Steve Reischel | NS-Applications Manager: Elizabeth Tzortzos | 1 | Elizabeth Curran |
| Cisco Unity Voice Mail - Unified Communications (UC)/VoIP | Provides an audio recording via phone and/or email left by callers who weren't able to answer their call. | Chance Homme | Shawn Thiele | NS-Applications VoIP on-call team | Elizabeth Curran, Mark O'Neill, Shawn Thiele, Chance Homme, Josh Anspach, Steve Reischel | NS-Applications Manager: Elizabeth Tzortzos | 1 | Elizabeth Curran |
| Cisco Webex Meetings and Cisco Webex software client | Cloud-based Unified Communications platform and software client that provides video conferencing, messaging and VoIP/PSTN calling from a single application. | Shawn Thiele | Chance Homme | N/A | Shawn Thiele, Chance Homme, Mark O'Neill, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 2 | Shawn Thiele |
| Cisco Webex Room Kits | Support for Cisco control hub registration and configuration for MS Teams and Zoom interoperability (not hardware support which is mostly from DoIT Departmental Support) | Shawn Thiele | Chance Homme | N/A | Shawn Thiele, Chance Homme, Mark O'Neill, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 3 | Shawn Thiele |
| CMS | Configuration Management Service (CMS) - Network device configuration backup, audit, history, and management. | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 2 | Mark Tinberg |
| Database Services - for Campus Network | MySQL/MariaDB, PostgreSQL, Redis (E911 dependency on MySQL/MariaDB) | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 2 | Mark Tinberg |
|
Intrado e911 gateway provisioning |
FP&M E911 ERL locations, querying devices and mapping locations (AP locations are mapped for WiFi users and switch ports are mapped for wired phone devices) | Thomas Christie | Mark Tinberg | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 2 | Mark Tinberg |
| NetBox | Device, IP address, VLAN inventory for managed network devices DCIM and IPAM tool (for allocation, not for individual IP management) a hub database to drive automation tools (will replace WIsNIC) | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 2 | Mark Tinberg |
| Network Configuration Tools (NS internal) | (need inventory of tools NS is using for network mgnt) Network device configuration management and automation: NS ops tools (configuration package) ansible edgeconf | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 2 | Mark Tinberg |
| NS Backup Service | SFTP and SCP backups from Aruba tools, ClearPass, Infoblox, UC environment | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 3 | Mark Tinberg |
| NS Build Servers | EL 7/8/9 CICD build servers (in CCI (EL 9) and Tech Lab) to build our internally developed software | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 4 | Mark Tinberg |
| NS Server Configuration Tools (NS internal) | NS server configuration management and automation - with Ansible, GIT, RPM packages | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 2 | Mark Tinberg |
| NTP - Network Time Protocol | NTP is a protocol designed to time-synchronize a network of machines. NTP runs on User Datagram Protocol (UDP), which in turn runs on IP. NTP appliances are used for this Stratum 1 service and are synched directly from GPS. | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 2 | Mark Tinberg |
| OpenDCIM | Data Center Information Management provides device physical Rack location/floorplan and power management for UW SysNet and some Campus aggregation nodes | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 3 | Mark Tinberg |
| Pinnacle, Billing, TAR (Telephone Activity Report) | The Pinnacle telemanagement system is a cloud-based service used primarily for cellular and mobility rebilling, as well as telephone number inventory. | Steve Reischel | Nora Wirtz | N/A | Steve Reischel, Nora Wirtz, Elizabeth Curran | NS-Applications Manager: Elizabeth Tzortzos | 4 | Steve Reischel |
| Prometheus collection | Collection of performance stats from QA lab servers | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 4 | Mark Tinberg |
| Syslog Collection and Anaysis - for Campus Network | Rsyslog collection, SEC analysis and AANTS daily report | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 3 | Mark Tinberg |
| Unified Communications (UC)/VoIP | Cisco UC system, AT&T services, and AudioCodes Session Border Controller (SBC) hardware used to provide telephone service to campus. Includes services for hard phones (including desk phones), soft phones (Webex software clients and remaining Jabber clients), and devices requiring special connectivity to the telephone system. | Chance Homme | Steve Reischel | NS-Applications VoIP on-call team | Elizabeth Curran, Mark O'Neill, Shawn Thiele, Chance Homme, Josh Anspach, Steve Reischel | NS-Applications Manager: Elizabeth Tzortzos | 1 | Elizabeth Curran |
| Unified Communications (UC)/Toll free service | Provides toll-free service for VoIP and Cellular telephones. Primarily provided by Lumen. A few numbers are from AT&T | Nora Wirtz | Elizabeth Curran | N/A | Nora Wirtz, Kathy Neitzel, Steve Reishel, Elizabeth Curran | NS-Applications Manager: Elizabeth Tzortzos | 4 | Nora Wirtz |
| Unified Communications (UC)/VoIP - Centrex and Miscellaneous | Provides Centrex telephone services for limited remaining analog telephones and fax lines on campus, and for telehpone services off campus (beyond Madison). Also supports limited remaining calling cards, from Lumen. | Nora Wirtz | Elizabeth Curran | N/A | Nora Wirtz, Kathy Neitzel, Steve Reishel, Elizabeth Curran | NS-Applications Manager: Elizabeth Tzortzos | 4 | Nora Wirtz |
| Unified Communications (UC)/VoIP - Emergency Phones and Alarm Lines | Includes VoIP support (limited remaining Centrex support) for elevator phones, blue light phones, Area of Rescue (AOR), emergency call boxes, off-campus fire panels, security panels, environmental alarms, and intrusion alarms. | Shawn Thiele | Josh Anspach | NS-Applications VoIP on-call team | Elizabeth Curran, Mark O'Neill, Shawn Thiele, Chance Homme, Josh Anspach, Steve Reischel | NS-Applications Manager: Elizabeth Tzortzos | 1 | Mark O'Neill |
| Unified Communications (UC)/VoIP - Intrado E911 Emergency Gateway (EGW) and Intrado Emergency Routing Service (ERS) | Intrado Emergency Gateway (EGW) on-premises appliances work in conjunction with Intrado's Emergency Routing Service (ERS), which validates the user’s self-provisioned location for accuracy. When a user dials 911, ERS uses that location information to identify the correct local Public Safety Answering Point (PSAP) for call routing and delivers the call and self-provisioned caller-location information accordingly. | Mark O'Neill | Steve Reischel | NS-Applications VoIP on-call team | Elizabeth Curran, Mark O'Neill, Shawn Thiele, Chance Homme, Josh Anspach, Steve Reischel, Thomas Chrisitie | NS-Applications Manager: Elizabeth Tzortzos | 1 | Mark O'Neill |
| Voice Gateways | Provides VoIP service to analog equipment (with Field Services support for field installation, repair, and replacement) | Shawn Thiele | Josh Anspach | NS-Applications VoIP on-call team | Elizabeth Curran, Mark O'Neill, Shawn Thiele, Chance Homme, Josh Anspach, Steve Reischel | NS-Applications Manager: Elizabeth Tzortzos | 1 | Mark O'Neill |
| VoIP Integration Tool | With Cisco Device Wizard | Mark O'Neill | Shawn Thiele | N/A | Mark O'Neill, Shawn Thiele | NS-Applications Manager: Elizabeth Tzortzos | 3 | Mark O'Neill |
| Web Services - for Campus Network | Supports Apache, Let's Encyrpt, Shibboleth, Manifest for Campus Network | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 2 | Mark Tinberg |
| Wireless DHCP | KEA DHCP software operating in a high-availability configuration & Stork health/statistics software operating on physically diverse linux boxes to provide IP and other network configuration parameter information to devices connecting to the campus wireless network. | Mark Tinberg | Thomas Christie | OpEng then NS-Applications VoIP on-call team | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 0 | Mark Tinberg |
| WiscNIC | WiscNIC IP address allocations & management (will be replaced by NetBox) | Mark Tinberg | Thomas Christie | N/A | Mark Tinberg, Thomas Christie, Josh Patch, Josh Anspach | NS-Applications Manager: Elizabeth Tzortzos | 2 | Mark Tinberg |
| Fiber Database | GIS-based fiber database that identifies location of conduits and fiber cables/capacity inside the conduits | Jeff Ruttman | Paul Nazario | N/A | Jeff Ruttman, Paul Nazario, Tom Christie | NS-Infras and Ops Manager: Bill Foster | 1 | Jeff Ruttman, Paul Nazario |
| Campus Wireless RADIUS | Clearpass wireless athentication/authorization services | David Crabb | Jeff Robertson | OpEng On-call team | David Crabb, Lucas Nelson, Jeff Robertson | NS-LAN Manager: Dennis Lange | 1 | David Crabb |
| Departmental VPN | Departmental VPN service Locally (Enterprise) hosted on Palo Alto Supernode Area firewalls. VPN (Virtual Private Network) software allows eligible department users to access departmental resources even when they are using a commercial ISP. | Greg Padden | Scott Buckingham | OpEng On-call team | Scott Buckingham, Mark Karls, Jeremy Clark, Jeff Robertson, Greg Padden, John Carpenter, David Crabb, Lucas Nelson | NS-LAN Manager: Dennis Lange | 4 | Greg Padden |
| Enterprise NAT | Enterprise NAT (Network Address Translation) Service is an IPv4 NAT service for RFC1918 (10.0.0.0/8) private IP space customers who also have routable IPv6 (2607:f388::/32) capability. Local Delegated authorities, through AANTS. |
Greg Padden |
Scott Buckingham | OpEng On-call team | Scott Buckingham, Mark Karls, Jeremy Clark, Jeff Robertson, Greg Padden, John Carpenter, David Crabb, Lucas Nelson | NS-LAN Manager: Dennis Lange | 2 | Greg Padden |
| Environmental Monitors | Tech Lab & other monitors for HVAC, power, temp, humidity, etc | John Carpenter | Mark Karls | OpEng On-call team | Scott Buckingham, Mark Karls, Jeremy Clark, Jeff Robertson, Greg Padden, John Carpenter, David Crabb, Lucas Nelson | NS-LAN Manager: Dennis Lange | 1 | John Carpenter |
| Network Sensors | Cape & Netbeez sensors to detect user experience | Lucas Nelson | David Crabb | N/A | Lucas Nelson, Greg Padden, David Crabb, Jeff Robertson | NS-LAN Manager: Dennis Lange | 2 | Lucas Nelson |
| NS Tech Lab Service - for Campus Network | Including EVE-NG emulated virtual environment and QA for physical networking hardware | Greg Padden | Jermey Clark | OpEng on-call team | Greg Padden, Jeremy Clark, Mark Tinberg, Josh Patch | NS-LAN Manager: Dennis Lange | 4 | Greg Padden |
| PCI Network | Payment Card Industry Network part of Critical Infrastructure used to securely process credit card transactions on campus | Mark Karls | Scott Buckingham | OpEng on-call team | Scott Buckingham, Mark Karls, Jeremy Clark, Jeff Robertson, Greg Padden, John Carpenter, David Crabb, Lucas Nelson | NS-LAN Manager: Dennis Lange | 1 | Mark Karls |
| RBN Research Backbone Network | Special purpose on-campus network specifically engineered for transmission of "big data" (large size or # of files) for scientific applications and does not include support for general-purpose use. | Mark Karls | Jeff Robertson | OpEng on-call team | Scott Buckingham, Mark Karls, Jeremy Clark, Jeff Robertson, Greg Padden, John Carpenter, David Crabb, Lucas Nelson | NS-LAN Manager: Dennis Lange | 3 | Mark Karls |
| Select Agent/FISMA Network | Special purpose overlay networks used for securely communicating with labs handling biological agents or toxins or other secure data. FISMA or Federal Information Security Modernization Act is a government mandated secure network for certain types of restricted data | Jeremy Clark | Scott Buckingham | OpEng on-call team | Jeremy Clark, Scott Buckingham, Mark Karls | NS-LAN Manager: Dennis Lange | 1 | Mark Misko |
| Site-to-Site VPN | Remote Site secure connectivity over general Internet connections to securely connect off-campus locations to the UW Madison campus | Greg Padden | Scott Buckingham | OpEng on-call team | Scott Buckingham, Mark Karls, Jeremy Clark, Jeff Robertson, Greg Padden, John Carpenter, David Crabb, Lucas Nelson | NS-LAN Manager: Dennis Lange | 2 | Greg Padden |
| Building Automation Network (BAN) | A subset of the UW-Madison campus network that directly supports the Life-Safety Building Environmental Control & Fire Alarm Monitoring service. | Scott Buckingham | Mark Karls | OpEng on-call team | Scott Buckingham, Mark Karls, Jeremy Clark, Jeff Robertson, Greg Padden, John Carpenter, David Crabb, Lucas Nelson | NS-LAN Manager: Dennis Lange | 1 | Scott Buckingham |
| Cloud Networking | Network configurations with Cloud service providers | Greg Padden | Scott Buckingham | OpEng on-call team | Greg Padden, Scott Buckingham, Jeremy Clark, Jeff Robertson | NS-LAN Manager: Dennis Lange | 1 | Greg Padden |
| Firewall | Palo Alto virtual firewall service with (Panorama) web interface to configure each firewalls | Scott Buckingham | Greg Padden | OpEng on-call team | Scott Buckingham, Greg Padden, Vince Abrahamson | NS-LAN Manager: Dennis Lange | 0 | Scott Buckingham |
| Load Balancing | Service to distribute or load balance service requests from 1 public facing IP address to a cluster of servers for service request processing | Scott Buckingham | Jeremy Clark | OpEng on-call team | Scott Buckingham, Jeremy Clark, John Carpenter | NS-LAN Manager: Dennis Lange | 0 | Scott Buckingham |
| Network Support | Formerly "Network Design" | Mark Karls | Scott Buckingham | N/A | Scott Buckingham, Mark Karls, Jeremy Clark, Jeff Robertson, Greg Padden, John Carpenter, David Crabb, Lucas Nelson | NS-LAN Manager: Dennis Lange | 4 | Scott Buckingham & Greg Padden |
| Wireless (eduroam) | Eduroam (education roaming) is the secure worldwide federated network access service developed for the international research and education community. http://www.eduroam.org/ | Lucas Nelson | David Crabb | OpEng on-call team | Lucas Nelson, David Crabb, Jeff Robertson, Dustin Eyestone, Joe Cox, Ethan Maes, Brian Heling, Jeff Gares | NS-LAN Manager: Dennis Lange | 0 | Lucas Nelson |
| Wireless (UWNet) | UWNet is the UW Madison Campus Wireless Service. made up of multiple APs. or Access Points | Lucas Nelson | David Crabb | OpEng on-call team | Lucas Nelson, David Crabb, Jeff Robertson, Dustin Eyestone, Joe Cox, Ethan Maes, Brian Heling, Jeff Gares | NS-LAN Manager: Dennis Lange | 0 | Lucas Nelson |
| Wireline Network Access | Wired Campus Network Services encompasses the Campus Network and network connectivity. including all routers. switches and devices that provide said connectivity. Campus Network Services is the bundling of network instrastructure services including physical fiber/copper. | Greg Padden & Scott Buckingham | Jeff Robertson, Mark Karls, John Carpenter, Jeremy Clark | OpEng on-call team | Scott Buckingham, Greg Padden, Mark Karls, Jeremy Clark, John Carpenter, Jeff Robertson | NS-LAN Manager: Dennis Lange | 0 | Scott Buckingham |
| WiscVPN | WiscVPN (uwmadison.vpn.wisc.edu) Locally (Enterprise) hosted. Palo Alto firewalls for WiscVPN. WiscVPN (Virtual Private Network) software allows eligible users to access University resources even when they are using a commercial ISP. | Greg Padden | Scott Buckingham | OpEng on-call team | Greg Padden, Scott Buckingham, Mark Karls, Jeremy Clark, Jeff Robertson | NS-LAN Manager: Dennis Lange | 0 | Greg Padden |
| BoreasNet | Research Network that provides circuits (network transport) to various groups | Bill Jensen & Dan Parenteau | Paul Nazario & Jeremy Sarauer | WAN DC/optical/fiber on-call team | Dan Parenteau, Paul Nazario, Bill Jensen, Jeremy Sarauer | NS-WAN Manager: Marie Treazise | 0 | Bill Jensen & Dan Parenteau |
| Campus Border Routers | Connectivity to the Internet for UW-Madison | Michael Hare | Tim Czerwonka & Will Boettcher | WAN routing / Infoblox / FIDO on-call team | Michael Hare, Tim Czerwonka & Will Boettcher | NS-WAN Manager: Marie Treazise | 0 | Michael Hare |
| Campus Network Monitoring (Internal) & WAN | FIDO - network equipment and service operational performance monitoring and capacity planning | Michael Hare | Tim Czerwonka & Will Boettcher | WAN routing / Infoblox / FIDO on-call team | Michael Hare, Tim Czerwonka & Will Boettcher | NS-WAN Manager: Marie Treazise | 1 | Michael Hare |
| Database Services - for WAN | MySQL/MariaDB, PostgreSQL | Michael Hare | Tim Czerwonka & Will Boettcher | N/A | Michael Hare, Tim Czerwonka & Will Boettcher | NS-WAN Manager: Marie Treazise | 2 | Michael Hare |
| DC Power - Life Safety | DC Power for campus life safety (e.g. elevators, alarms) | Mark Karls | Tim Czerwonka | Field Services on-call team | Tim Czerwonka, Mark Karls, Jason Slaybaugh | NS-WAN Manager: Marie Treazise | 0 | Tim Czerwonka |
| DC Power - Supernodes & WAN | DC Power for Campus and WAN equipment in 3 supernodes | Tim Czerwonka | Bill Jensen | WAN DC/optical/fiber on-call team | Tim Czerwonka, Bill Jensen, Jeremy Sarauer, Dan Parenteau | NS-WAN Manager: Marie Treazise | 0 | Tim Czerwonka |
| DDoS Scrubbing Service | Initiation and communication of CloudFlare DDoS scrubbing services for the UW-Madison data center once attack is detected/confirmed | Will Boettcher | Michael Hare & Tim Czerwonka | WAN routing / Infoblox / FIDO on-call team | Michael Hare, Tim Czerwonka & Will Boettcher | NS-WAN Manager: Marie Treazise | 1 | Will Boettcher |
| DNS | Authoritative (aDNS) and recursive (rDNS) Domain Name System (DNS) records. Uses Infoblox (aDNS) and Linux BIND (rDNS) to provide aDNS services for several domains (e.g. wisc.edu) and rDNS for on-campus users. | Tim Czerwonka | Will Boettcher | WAN routing / Infoblox / FIDO on-call team | Michael Hare, Tim Czerwonka & Will Boettcher | NS-WAN Manager: Marie Treazise | 0 | Tim Czerwonka |
| MUFN - Metropolitan Unified Fiber Network | Provides fiber/circuit (network transport) connections to various groups in the greater Madison Metropolitan Area | Dan Parenteau | Paul Nazario | WAN DC/optical/fiber on-call team | Dan Parenteau, Paul Nazario | NS-WAN Manager: Marie Treazise | 1 | Dan Parenteau |
| Netflow Collection and Analysis - for Campus and WAN | Gathers flow data for traffic and makes it available for analysis and graphing | Michael Hare | Tim Czerwonka & Will Boettcher | N/A | Michael Hare, Tim Czerwonka, Will Boettcher | NS-WAN Manager: Marie Treazise | 4 | Michael Hare |
| NTN-ND (Northern Tier Network - North Dakota) | Provides circuits (network transport) to various groups in North/South Dakota and Minnesota | Bill Jensen | Paul Nazario | WAN DC/optical/fiber on-call team | Dan Parenteau, Paul Nazario, Bill Jensen, Jeremy Sarauer | NS-WAN Manager: Marie Treazise | 4 | Paul Nazario & Bill Jensen |
| Optical Monitoring (MUFN, SysNet, Boreas, NTN, OneNeck, Femrite) | Enterprise Network Management System from ADVA (MUFN), Ciena (SysNet), Infinera DNA (BOREAS-Net, OneNeck), Infinera TNMS (NTN-ND, Femrite) to provide optical system network monitoring, management, system performance statistics and asset information. | Paul Nazario | Bill Jensen | WAN DC/optical/fiber on-call team | Paul Nazario & Bill Jensen | NS-WAN Manager: Marie Treazise | 1 | Paul Nazario |
| perfSONAR | Network measurement toolkit designed to provide federated coverage of paths, and help to establish end-to-end usage expectations. | Jeremy Sarauer | Tom Kakuske | N/A | Jeremy Sarauer, Tom Kakuske | NS-WAN Manager: Marie Treazise | 4 | Jeremy Sarauer |
| Route Reflector and Analysis Tools - for WAN Network (and Campus Network?) | Whois, rpki, bgpalerter, exabgp, mqtt, etc. | Michael Hare | Tim Czerwonka & Will Boettcher | N/A | Michael Hare, Tim Czerwonka, Will Boettcher | NS-WAN Manager: Marie Treazise | 4 | Michael Hare |
| Stats/MRTG/Grafana | Stats/MRTG/Grafana (graphite, collectd, fbprofet, scraper, mqtt) | Tim Czerwonka | Mark Tinberg | N/A | Michael Hare, Tim Czerwonka, Will Boettcher | NS-WAN Manager: Marie Treazise | 2 | Tim Czerwonka |
| Syslog Collection and Anaysis - for WAN Network | Rsyslog collection, SEC analysis and reports | Michael Hare | Tim Czerwonka & Will Boettcher | N/A | Michael Hare, Tim Czerwonka, Will Boettcher | NS-WAN Manager: Marie Treazise | 3 | Michael Hare |
| UW SysNet - Optical | An in-state DWDM (dense wave division multiplexing) transport ring; a network serving all UW System institutions and their affiliates. This provides network connectivity to all the System campuses. | Jeremy Sarauer | Dan Parenteau | WAN DC/optical/fiber on-call team | Dan Parenteau, Paul Nazario, Bill Jensen, Jeremy Sarauer | NS-WAN Manager: Marie Treazise | 0 | Jeremy Sarauer & Dan Parenteau |
| UW SysNet - Routing | Connectivity to the Internet for UW campuses | Michael Hare | Tim Czerwonka & Will Boettcher | WAN routing / Infoblox / FIDO on-call team | Michael Hare, Tim Czerwonka & Will Boettcher | NS-WAN Manager: Marie Treazise | 0 | Michael Hare |
| UW SysNet CMS | Device config management (does Campus have a service listed too?); backs up device configs; audit and device recovery | Michael Hare | Tim Czerwonka & Will Boettcher | N/A | Michael Hare, Tim Czerwonka, Will Boettcher | NS-WAN Manager: Marie Treazise | 2 | Michael Hare |
| UW SysNet RADIUS | Sign on authentication and authorization for UW SysNet devices | Michael Hare | Tim Czerwonka & Will Boettcher | N/A | Michael Hare, Tim Czerwonka, Will Boettcher | NS-WAN Manager: Marie Treazise | 2 | Michael Hare |
| UW-Madison Data Center Interconnect (DCI) Optical Network | Connects campus to off site data centers | Paul Nazario | Dan Parenteau | WAN DC/optical/fiber on-call team | Dan Parenteau, Paul Nazario, Bill Jensen, Jeremy Sarauer | NS-WAN Manager: Marie Treazise | 0 | Dan Parenteau & Paul Nazario |
| Wireline DHCP | Dynamic Host Configuration Protocol or DHCP service allows a host (PC, laptop, etc.) to dynamically connect to a UW network and automatically obtain a valid IP address and other configuration parameters thereby giving the host the ability to access Campus and Intern | Tim Czerwonka | Will Boettcher | OpEng then WAN routing / Infoblox / FIDO on-call team | Michael Hare, Tim Czerwonka, Will Boettcher | NS-WAN Manager: Marie Treazise | 0 | Tim Czerwonka |