This document shares a list of frequently asked questions regarding the CloudFax service.
Yes, Concord is HIPAA compliant and any other service being offered will be HIPAA compliant.
Documents sent through CloudFax are not stored in the cloud.
Practice good email and desktop hygiene:
No. That would require their advanced AI process, which we haven’t purchased. We have a Business Associates Agreement (BAA) with Concord.
Yes, fax numbers will remain the same.
Processes for sending or receiving faxes won’t change. The difference is that your office would receive emails with the fax attached, not paper faxes on the fax machine.
Yes, anyone who has a NetID and is authorized can send a fax. Users do not need to have a fax number assigned to them in order to send a fax.
Yes, right now they all come in as new fax, but show the sending fax phone number, and the subscriber identification (CSID) in the email subject line.
Yes, it does right now but will be modified to contain the sender’s fax number and the sending device’s CSID.
Less than a minute.
They are all ported to Concord securely.
Yes, just like all faxes now.
Yes, it will. There is a higher cost per page for international faxes based on country.
We will use Manifest groups to manage valid fax senders.
The cover letter can be designed to include the email subject and body text.
No, there is no change on their side.
Yes, mostly. Supported Macintosh systems work fine.
Max file size upload: 20MB
Note: In addition to the limit above, users are also subject to any internally set limit, per their company email policy (i.e., Concord accepts a 10 MB file upload, but your company only allows a 5 MB file upload).
No, but a workaround would be to add the Office 365 service account’s Inbox as a favorite in your Outlook desktop client.
Yes, if you want it to.
No, a notification will not be sent if a fax is deleted from the sender or recipient side.
Yes, one fax number corresponds to one service account or named account.
No, department staff will be able to send faxes via their named @wisc.edu email accounts.
There is no hard limit to the number of people who can be added to a service account.
DoIT will do this all initially, and service account owners can add and remove people after the fact.
Yes, individual users can fax from their primary email account if they are faculty, staff, or a student employees.
Yes, each fax number is assigned to an Office 365 service account (ex: firstname.lastname@example.org) where inbound faxes are received. This service account can also be used to send a fax if the user has permission to send from the account.
Yes, this works for any wisc.edu sub domain.
Free, until 2022.
In 2022, the actual costs will be reviewed and a decision will be made if campus will continue to cover the costs or if a chargeback process will be implemented.
The CloudFax service uses an Enterprise Outbound – Unlimited Users account at a cost of $150 per month.
The following is a baseline based on our anticipated pricing tier: