Office 365 - How to access a Service Account

This document describes the different ways a service account can be accessed both in Outlook on the web and within an Outlook desktop client.

Important: All service accounts, when created, are hidden from the Global Address List (GAL). This means that they will not be searchable from any client using the GAL.


Access the Service Account via linking - browser

Important: If the service account was just created or updated by your administrator, it may take up to 60 minutes before you can access the account. If you receive the following error, please wait about an hour and try again.

This method can be used by individuals to access a service account's mailbox in the Outlook on the web client. This process requires that the NetID account you login to Office 365 with is linked to the service account that you wish to access.

  1. Open a browser and navigate to Outlook on the web by logging into your NetID@wisc.edu account using your NetID and password.
  2. On the linked account login screen, select your service account from your list of linked accounts.


Access the Service Account via linking - desktop client

Important: If the service account was just created or updated by your administrator, it may take up to 60 minutes before you can access the account.

  • Outlook for Windows: the Service account will automatically be mapped into your profile. Learn more.
  • Outlook for Mac: the Service account will need to be manually configured/opened. Learn more.


Log in to the Service Account using the Service Account credentials (browser)

Once you have set a password for the service account:

  1. Open a browser session that is not currently logged into the campus NetID login service.
  2. Go to Outlook on the web login screen.
  3. Enter the log in credentials for the Service Account: name_domain.

    E.g. Service Account: help@doit.wisc.edu - Service Account NetID: help_doit.

Note: If you do not know the Service Account credentials, contact your domain administrator.


Access the service account via 'Open Mailbox' feature in Outlook on the web (browser)

To access a service account via the 'Open Another Mailbox' feature in Outlook on the web, the account you are logging in with must have full mailbox permissions to the service account and the service account must be searchable in the GAL.

  1. Login to Outlook on the web with the account which has full mailbox permissions to the service account.
  2. After logging in, select your profile picture in the top right, pictured below, to get the dropdown menu and choose open another mailbox:

    Clicking on profile picture will provide drop-down menu with 'open another mailbox' feature.

  3. This will give you a window to search for the account mailbox you are trying to open. Please type in the display name for the service account to find it in the GAL. Left click the account you wish to open

    Note: Because there will be many service accounts in the Office 365 system, please type in the display name as accurately as possible to ensure you can easily find the correct service account.

    open mailbox search results

  4. After left-clicking the account, it should be selected and give you an option to open the account as pictured below. Please choose the open option.

    Note: if you experience an error at this step, please review our Office 365 (Outlook on the web) - Account Access Error document

    select open

  5. A new window/tab for Outlook on the web should appear in your browser for the service account.


Access Service Account in a desktop client via its credentials

By default, when a Service Account is created, it can only be accessed via the NetID@wisc.edu account that was linked to it. This is the recommended way to access a service account. However, if you want to configure the service account directly within a desktop/mobile client, then you need to set a password on the service account. Once the service account has a password, use the Office 365 - Configuring your client documentation to configure it.

See Also:




Keywords:microsoft office365 o365 logging into how use using netid directly outlook on the web app owa accessing desktop client open subscribe desktop client 2016 2013 windows macintosh   Doc ID:39838
Owner:Ara M.Group:Office 365
Created:2014-05-07 13:20 CDTUpdated:2016-09-15 12:30 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
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