UCCX 12.5 - Supervisor Training Information

Cisco Unified Contact Center Express (UCCX) is used by groups on campus with large call volume. Agents use a browser-based software, Finesse, with their telephone (either a physical telephone or Jabber) to manage their calls. This is a list of the documentation used to train new supervisors on UCCX.


Keywords:
cisco contact center express call center Finesse agent agents phone telephone supervisors train info documentation 
Doc ID:
110014
Owned by:
Chance H. in Voice Services
Created:
2021-03-31
Updated:
2024-08-19
Sites:
DoIT Help Desk, Voice Services