UCCX 12.5 - Supervisor Training Information
Cisco Unified Contact Center Express (UCCX) is used by groups on campus with large call volume. Agents use a browser-based software, Finesse, with their telephone (either a physical telephone or Jabber) to manage their calls. This is a list of the documentation used to train new supervisors on UCCX.
- UCCX 12.5 - Agent Finesse Login/Logout
- UCCX 12.5 - Finesse Supervisor Layout
- UCCX 12.5 - Changing an agent state by a supervisor
- UCCX 12.5 - Monitoring agent's calls in Finesse
- UCCX 12.5 - Team Messages
- UCCX 12.5 - Agent Skilling
- UCCX 12.5 - Queue changes by supervisor
- UCCX 12.5 - Reporting for Supervisors Overview
- UCCX 12.5 - How to run a report in Cisco Unified Intelligence Center
- UCCX 12.5 - Schedule a report in Cisco Unified Intelligence Center
- UCCX 12.5 - Using the calendar function
- Cisco Contact Center Express - Adding/Deleting/Changing Agents