Qualtrics Survey Hosting - Support
This document provides general information on getting help with the Qualtrics Survey Hosting Service.
The Qualtrics service is available to all current UW-Madison faculty, staff and students. Alumni and users with Special Authorization (such as retirees and Hospital Staff without a University Staff appointment) are not eligible for accounts under the UW System Qualtrics license. For details, please see: Qualtrics Survey Hosting - Service Eligibility and Requirements
Getting Help with Qualtrics
Users who have questions about using the Qualtrics survey software or data should consult the resources available at Qualtrics Survey Support. Users experiencing issues with the Qualtrics Survey Hosting Service or who experience problems using the application can contact Qualtrics directly for assistance. Qualtrics offers support via phone, email and online documentation:
- Support: Contact Support
Note: Effective May 13, 2019, Qualtrics Support will require you to login to their Support Center with your Qualtrics account in order to submit a support request. On the sign-in page you will need to select "Sign in with SSO" and enter uwmadison as the Organization ID. Please refer to Qualtrics documentation for assistance.
- Documentation: Qualtrics Topics A-Z
- Community: Qualtrics Community Forum
- North American Phone Support: 1-800-340-9194 (Available Monday-Friday, 8AM - 8PM MST)
Users that would like to transfer ownership of surveys, create or change groups of Qualtrics users, or who otherwise need assistance from a UW-Madison Qualtrics Brand Administrators can email firstname.lastname@example.org to facilitate these requests.
Requests to transfer ownership must be initiated by the current survey owner. See Qualtrics Survey Hosting - Transfer ownership of your survey for more information.
Users who are experiencing problems or receive error messages during the NetID login process can contact the DoIT Help Desk for assistance. See Get Help from DoIT for details.