• Make sure you are using the WiscVPN portal address: uwmadison.vpn.wisc.edu
• Make sure you are using your NetID (do not include @wisc.edu) and NetID password to sign in.
• Follow instructions to uninstall and reinstall GlobalProtect at WiscVPN GlobalProtect (Android) - Installing, Connecting, and Uninstalling

Possible Troubleshooting Options

1. Remove yourself as a user and sing in again. See instructions below.
2. Uninstall and reinstall the application. Detailed instructions can be found here: WiscVPN GlobalProtect (Android) - Installing, Connecting, and Uninstalling
3. While the connection is loading, lock your screen and unlock it

1. Open the GlobalProtect App.
2. Tap the three horizontal lines in the top-left corner.
3. At the bottom of the screen, tap Sign Out.
4. Tap Continue in the prompt.
5. Tap the gray shield icon.
6. Attempt the to connect to WiscVPN again following these instructions: WiscVPN GlobalProtect (Android) - Connecting and Disconnecting

1. Open the Settings app on your device.
2. Open the Connections tab.

   

3. Scroll down and tap More connection settings.

   

4. Tap VPN.

   

5. On this page, check if anything other than GlobalProtect appears. If so, tap the gear icon next to the VPN.
6. Select Delete VPN profile.
7. Tap Delete to confirm.
8. GlobalProtect should be the only VPN profile left. If you do not see GlobalProtect on this page, follow these instructions to uninstall and reinstall: WiscVPN GlobalProtect (Android) - Installing, Connecting, and Uninstalling