Former student eligibility policy and deactivation timeline for M365 Services 

Former student eligibility policy and deactivation timeline for M365 Services 

Students who leave or graduate from UW-Madison no longer have indefinite access to Microsoft 365 (M365) services. Those who graduate or leave UW will lose access to their email account and other Microsoft 365 data 9 months after leaving the university. The scope and timeline of these changes are detailed below. 

This timeline includes changes to the following IT Services: 

  • email account access and data 

  • M365 Applications (Outlook, Teams, OneDrive, Word, Excel, etc.) access and data 

Your university status has changed or will change due to the following: 

  • You have completed your degree program and graduated from the university 

  • You are no longer enrolled as a student with the university 

Because your university affiliation is changing, your eligibility for IT services provided by UW-Madison will also change. You will continue to be eligible for M365 Services for a 6-month grace period after graduating or leaving the university. This grace period is designed to give you time to get your files and data moved to a new personal or professional account. After the 6-month grace period ends, you will no longer have access to UW-Madison M365 services, and your account will enter the deactivation process. 

Deactivation Timeline




Day 0 

Graduate or withdrawal 


Day 180 

Notification #1 sent 

Begins deactivation process 

Day 210 

Notification #2 sent 


Day 240 

Notification #3 sent 


Day 255 

Notification #4 sent 


Day 270 


Account is no longer accessible to the former student 

If you have an ongoing collaboration with a university department or faculty member that requires you to maintain access to your M365 account, you may be eligible for an extension for access to these services. Extensions will only be permitted if requested before the account deactivation date (day 270 above)*. Please contact the DoIT Help Desk to request an extension if you meet these criteria.

*Note: As of June 10, 2024 accounts which have already been deactivated will no longer be reactivated upon request.  

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OwnerO365 S.GroupMicrosoft 365
Created2024-05-06 11:48:57Updated2024-06-06 10:17:25
SitesDoIT Help Desk, Microsoft 365
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