Microsoft 365 - Show or Hide Shared Mailbox or Service Account within Global Address List
By default, upon creation, all shared mailbox and service accounts are hidden from the Microsoft 365 Global Address List (GAL). This document explains how to manage the visibility of a shared mailbox or service account only. For information on how to manage your NetID account search status, review the following docs: Students | Faculty/Staff.
Important:
- The UW-Madison Microsoft 365 team can only guarantee that a hidden account will be hidden within Outlook on the web and latest versions of Outlook desktop clients.
- If you are viewing this page for a NetID account, there won't be an option to hide/show the account - see Microsoft 365 - How is FERPA status managed in Microsoft 365? for further details.
- See Microsoft 365 - Getting Started with the Global Address List (GAL) for more details on GAL visibility for all account types.
Manage account visibility
Important: Only domain/authorized administrators are able to make this change.
- Log in to the Wisc Account Administration site with your NetID credentials.
- Select or search for the account you want to manage. If you do not see the account you want to manage or are placed into your NetID account, review the following document: Wisc Account Administration Site - Logging In.
- Expand the "Office 365" menu.
- Click Status.
- On the "Status" menu, you will see you current state in the GAL. Make the desired changes.
It may take up to 48 hours for the changes to be reflected within Microsoft 365.