Office 365 - Show or Hide Service Account within Global Address List

By default, all Service Accounts are hidden from the Office 365 Global Address List (GAL). This document explains how to manage the visibility of Service Accounts only. For information on how to manage your NetID account search status, review the following docs: Students | Faculty/Staff.

Important: If you are viewing this page for a NetID account, there will not be an option to hide the account. NetID accounts cannot be hidden for the Global Address List (GAL).

Show account

  1. Log in to the Wisc Account Administration site with your NetID credentials.

  2. Select the service account you want to manage. If you do not see the account you want to manage or are placed into your NetID account, review the following document: Wisc Account Administration site - Logging in.

  3. Expand the Office 365 menu:

    status menu

  4. Click Status.
  5. On the "Status" menu, you will see you current state in the GAL:

    GAL hidden

  6. Click Show from GAL button.

It may take up to 15 minutes for your account to be searchable from the GAL.

Hide account

  1. Log in to the Wisc Account Administration site with your NetID credentials.

  2. Select the account you want to manage. . If you do not see the account you want to manage or are placed into your NetID account, review the following document: Wisc Account Administration site - Logging in.

  3. Expand the Office 365 menu:

    status menu

  4. Click Status.
  5. On the "Status" menu, you will see you current state in the GAL:

    GAL searchable

  6. Click Hide from GAL button.

It may take up to 15 minutes for your account to be unsearchable from the GAL.

Remember: Even when the account is unsearchable, it can still receive emails and event invitations.

See Also:




Keywords:microsoft office365 o365 hidden searchable gal ferpa security privacy service accounts find cannot   Doc ID:37206
Owner:Ara M.Group:Office 365
Created:2014-01-31 12:08 CDTUpdated:2016-09-02 14:28 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365, Wisc Account Admin
Feedback:  3   4