Office 365 - Requesting a departmental address/account/domain

There are times when you need to use an address/account that is not tied to a personal (NetID) account.

Here is listing of address/account types:

  • Service Accounts
  • Alternate
  • Resource

Learn more about these address/account types.

Options for obtaining these accounts:

  • Request account from your departmental IT administrator. If your department has a departmental Office 365 domain such as "", contact your domain administrator to request a new account or address. If you are unsure whether your department has an Office 365 domain, or who your domain administrator is, contact the DoIT Help Desk to find out.

  • Request an account. If your department does not have an Office 365 domain, you may request accounts in the generic "" domain. Follow these instructions to request a Service Account, Alternate Address or Resource.

  • Request a custom/vanity alternate address. In some cases, it is possible to obtain a departmental address of the form "" as an Alternate Address tied to a Service Account. See this document for requirements on these custom addresses or to submit a request.

  • Request a new domain to create accounts in. In some situations, none of the above options are satisfactory. If you decide to submit a new domain request it will require approval from DoIT leadership.

Requesting a new domain:

Some reasons you may not want to request a new domain:

  • Unlike accounts within the domain, you will be responsible for administering all of the accounts within your domain.
  • Microsoft has a limit on the number of sub-domains created within the environment.
  • The more sub-domains that exist within, the more resources/infrastructure is required to manage it

  •  To request a new domain:
    1. Go to Wisc Account Administration Site.
    2. You will be presented with the request domain form:

      request domain form

      Enter the required data (including any special request within the comments field).

    3. Click Request Domain button.

      A mail/calendar administrator will contact you within a couple of business days.

Keywords:microsoft office365 365 o365 alternates alias service accounts resources calendars rooms vacation equipment mail email domain request   Doc ID:40106
Owner:Ara M.Group:Office 365
Created:2014-05-19 13:24 CDTUpdated:2016-05-04 15:53 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365, Wisc Account Admin
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