WiscIT Dashboard Viewer

How to bring up a WiscIT Dashboard without using a license

DoIT has a finite number of licenses for the WiscIT Cherwell product. Everyone who logs on to WiscIT consumes a license until they properly logoff of their session. When the maximum number of licenses is reached, no new users may log on to the product until a license is available.

For people who do not use WiscIT constantly throughout the day, using the Dashboard Viewer is a way to watch your dashboard without consuming a license. Once you click on one of your dashboard tiles to view an Incident, a Request, or a Problem, you will be prompted for your Signon/Password, and will at that time use a license. Once you have a license the only way to make that license available to others is to logoff of the Client (File --> Logout)

The Dashboard Viewer is only available through the Windows desktop client. It is also available via the WAF (Windows Access Facility).

To log on to the Dashboard Viewer on a Windows machine go to Start --> Cherwell Service Management --> Tools --> Dashboard Viewer (you may have to click on "All Programs" on the Start menu to see the Cherwell Service Management folder).

You will be prompted for a Signon/Password, but will not use a license.

Keywords:dashboard viewer license wiscit cherwell   Doc ID:47448
Owner:Brian L.Group:WiscIT - Wisconsin IT Service Manager
Created:2015-02-20 09:23 CSTUpdated:2015-08-31 11:43 CST
Sites:DoIT Help Desk, DoIT Staff, Middleware, Systems & Network Control Center, Systems Engineering, WiscIT - Wisconsin IT Service Manager
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