CCI Private Cloud - Distributed Datacenter Network (DDN) Overview
This document describes the process for adding a DDN to CCI Virtualization.
Customers may want to migrate a portion of their server infrastructure to CCI Virtualization. To facilitate this migration, a Distributed Datacenter Network (DDN) needs to be deployed to the customer site. DDN allows customers to have their server networks (subnet, VLAN) exist in both the customer's existing server locations and also within the CCI Virtualization environment.
An additional benefit of DDN is that network load balancing services can be provided between servers on a Distributed Datacenter Network.
To request a DDN be added to the CCI Virtualization environment, email cci-virtualization@wisc.edu with your request.
Incident Reporting & Technical Support
CCI Private Cloud Incident Reporting
- Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
- Formal support is provided for CCI Private Cloud during business hours only. After-hours support is best effort.
CCI Private Cloud Technical Support
- Customers should contact the DoIT Help Desk or email cci-virtualization@wisc.edu with support requests.
- CCI Private Cloud technologists will respond to all support requests by the end of the following business day.