CCI Private Cloud - Obtaining Access to the CCI Private Cloud Environment
To get started with CCI Private Cloud, you will need an account. To obtain an account, fill out the survey at https://go.wisc.edu/6gh635.
You'll be asked to provide the following information:
- Name:
- Email:
- NetID:
- School/College:
- Department/Group:
- Billing Information (Workday funding string e.g. ICUS0099999)
Once we have that information, we will follow up with you directly with your account information.
Incident Reporting & Technical Support
CCI Private Cloud Incident Reporting
- Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
- 24x7 coverage for incidents & emergency situations affecting the availability of the CCI Private Cloud services. To report a problem please contact the Help Desk from 7 AM to 11 PM, and the System & Network Control Center (SNCC) at 608-263-4188, from 11 PM to 7 AM. Please identify yourself as a CCI Private Cloud customer.
- Formal support is provided for CCI Private Cloud during business hours only. After-hours support is provided by the Virtualization Technologist On-Call.
CCI Private Cloud Technical Support
- Customers should contact the DoIT Help Desk or email cci-virtualization@wisc.edu with support requests.
- CCI Private Cloud technologists will respond to all support requests by the end of the following business day.