You now have the ability to associate a document with a topic, so that when a user selects the topic from the dropdown on the live site, the content of that doc will be displayed above the list of search results. The idea behind this is that you can provide context to your users so they understand the context of the topic or get important information right away.
Assigning a Document to Define Your Topic
- Create a document that describes exactly what your topic is about. Assign the status of that document to Active and write down the document ID (DocID) number. For more details on document creation, please refer to KB Author Training - Creating a New Document. The availability of the document will be honored, so if it is not available externally, it will not load on the external site when that topic is selected.
- To assign this document to a specific topic, go to the Topics tab in the KB Admin Tools.
- For any level topic entry, you will have a DocID field on the right. Enter the DocID there. Click on the Update button to save your changes.
All content restrictions, LinkDocs, etc. within the document will also be honored.
Displaying Meta-Description of Topic ("Superdoc")
Next to the "Search the KB" box is a Topic dropdown box that defaults to All Topics. The topic you select will appear with a check mark next to it. Below that, you will see the Meta-Description of the Topic you selected.
If it seems your meta-description page is too lengthy, apply show/hide toggles. See this document for more details KB User's Guide - Documents Tab - Show/Hide Toggles.
- The LinkTopic custom field can insert a specific topic name in your document in either plain text or hyperlinked leading to all documents under that Topic. Please refer to KB User's Guide - Documents Tab - LinkTopic to learn how to utilize this function in your in your topic "superdoc".