AWS - Frequently Asked Questions

AWS - Frequently Asked Questions

Question: What should I use as my default region?
Answer: As of 2021 the suggested and configured default region is Ohio (us-east-2). Previously it was recommended that customers use Oregon (us-west-2) as their default region.
Question: How does the network egress waiver work?
Answer: Internet2 has negotiated a waiver for charges from traffic leaving AWS to the public internet. See AWS - Pricing, Billing FAQ  for more details.
Question: Can users use their NetID to access the AWS Management Console?
Question: What data elements are allowed in AWS?
Answer: See Data Elements Allowed in Public Cloud Platform  for more details.
Question: Are students allowed to use AWS?
Answer: Student employees are allowed to use AWS only on behalf of their employer.
Question: Amazon has given me AWS Credits. How do I redeem them?
Answer: After signing in to the AWS Management Console, open My Account and then Credits.
Question: Can I increase my EC2 Service Limits?
Answer: Yes. Navigate to the EC2 console and select Limits.
Question: How do I dispute charges?
Answer: Contact the Public Cloud Team and we will work with our reseller and AWS to facilitate a resolution.
Question: What happens if I incur charges that I don't have the money to pay?
Answer: To help prevent this, please ask the Cloud Team for help in setting up billing alarms.
Question: How to a estimate my current monthly charges?
Answer: The AWS Billing & Cost Management interface provides valuable trend information for your AWS account, but because of the discounting process by our vendor it is not a good representation of actual billed cost.  After login (see AWS - Sign In to the AWS Management Console), open Billing & Cost Management to view an estimate of current charges. Additional details, including details on Amazon's detailed billing reports, see AWS Billing and Cost Management.  
Question: Can EC2 Spot Instances be used?
Answer: Yes, EC2 Spot Instances are covered by our AWS contract.
Question: I'm trying to create a new S3 bucket, but get a message that the bucket already exists?
https://onetimesecret.com/secret/jh24onzcqxtpttzkvfw7ewg2ztna6b4: S3 buckets names must be unique across all UW-Madison AWS accounts.
Question: Why did I receive a bill when I didn't use my account last month?
Answer: The initial configuration of AWS accounts enables logging, which consumes storage, so most accounts will incur charges even if they are not used interactively.
Have a question that isn't covered here or in the Public Cloud knowledge base? Email cloud-services@cio.wisc.edu.

See Also:

If you have any questions, feedback or ideas please Contact Us

Commonly Referenced Docs:

UW Madison Public Cloud Team Events
Online Learning Classes for Cloud Vendors
What Data Elements are allowed in the Public Cloud




Keywords:aws frequently asked questions faq egress educate students data   Doc ID:65536
Owner:Steve T.Group:Public Cloud
Created:2016-07-27 16:58 CDTUpdated:2022-07-28 07:51 CDT
Sites:Public Cloud
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