Contact the Public Cloud Team

The Public Cloud team is here to assist with using the public cloud vendors that UW has a contract with, which are Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).     We are a cross-disciplinary team of operations, cybersecurity and research cyberinfrastructure professionals here to help you.

Email Assistance

Open Office Hours

Open to the entire UW community for drop in assistance.   Typically Thursday @ 2 PM, other than campus holidays.   UW Madison Public Cloud Team Events

TechPartners Teams Cloud Channel

We post upcoming events & announcements of interest to the Cloud channel on TechPartners within Microsoft Teams.   We also encourage cloud users and developers to use this channel to reach others and ask questions or share lessons learned with others who may be doing similar work in the public cloud providers.

The cloud team can help with estimates & architecture design including comparing the pros and cons of a cloud infrastructure solution to our on premises offerings -- our goal is to help campus find the right solution for their needs.    We can also leverage our relationships with our vendors to get answers to questions or dive deep on your particular needs.    

The Cloud team does not provide after-hours support, but after-hours support is available from our cloud providers.   

Our vendor account executives & engineers are also available for consultation - the cloud team meets with them regularly regarding campus needs and would be happy to facilitate these types of discussions.

Keywordsaws azure gcp help office hours contact us public cloud IaaS PaaS google cloud platform   Doc ID109785
OwnerMike V.GroupPublic Cloud
Created2021-03-22 10:50:05Updated2024-03-28 11:31:33
SitesDoIT Help Desk, Public Cloud
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