Cisco VoIP - Email notification of new voicemail messages

How to set up email notification of new voicemail messages. This email can have an audio file of the voicemail message attached.
You must be first logged into the portal. See Cisco VoIP - Voicemail Portal Sign in and Overview

Messaging Assistant

Your voicemail account settings can be customized through the web browser. Click the Settings button to open the Messaging Assistant page.

Screenshot of settings button

1. From the top menu, click Notification Devices and then select View Notification Devices drop down menu.

Screenshot of View Notification Devices drop down menu

2. Select HTML by clicking on the word HTML. This will bring you to a new page. 

Screenshot of selecting HTML

3. To enable or disable this notification device, toggle the Notification Enabled checkbox and add an email address in the To: field.
Screenshot of enabling notification and adding email address
4. Check the box "Allow voicemail as attachments".  This will allow the system to send an audio file as an attachment with notification email. Use the Preview option to chose a HTML template that fulfills your needs. The Preview option gives a brief description of what each template includes. 
Screenshot to allow email attachments
5. Select a schedule for notification (optional)
Screenshot of notification calendar
6. Select the Save button.
7. The View Notification Devices screen will now list the email address that was added. 
Screenshot of new email address in View Notification Devices screen


If you need further help, please contact the DoIT Help Desk for assistance.

Keywordscisco voip email voicemail voice mail e-mail notification wav attachment forward to email   Doc ID72643
OwnerELIZABETH C.GroupVoice Services
Created2017-04-17 12:38:00Updated2023-11-15 12:16:08
SitesDoIT Help Desk, UW Housing, Voice Services
Feedback  9   4