Canvas/Kaltura - Known Issue - Interacting with Kaltura Media in Canvas Presents a Message About Blocked Cookies (UW-Madison)

When accessing Kalutra media in Canvas the following message is presented: "It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies."

Affects

This issue affects:

  • Safari (Desktop) 10.0
    Only affects media embedded via Canvas's Kaltura integration.
  • Safari (Mobile - iOS) 9.0
    Only affects media embedded via Canvas's Kaltura integration.
  • Chrome (Mobile - iOS)
    Only affects media embedded via Canvas's Kaltura integration.
  • Firefox (Mobile - iOS)
    Only affects media embedded via Canvas's Kaltura integration.

Status

As of 09/7/2017 this issue is still present.

Workaround

Generally it is recommended that you use a desktop browser like Chrome or Firefox to view Kaltura content in Canvas. See the three workarounds below if you are using one of the browsers this error generally manifests in:

Workaround 1

  • For desktop/OSX Safari users, use an alternative browser like Chrome or Firefox.
  • For iOS Safari users use the Canvas app, the Opera browser, or workaround 3 below. The Opera browser is not an officially supported browser for Canvas but we mention it here for your convenience.
  • For Android users, use Chrome, Firefox, or the Canvas app.

Workaround 2

The Canvas instructor can embed media using embed code from https://mediaspace.wisc.edu instead of embedding via Canvas's integration with Kaltura.

Workaround 3

Add the Canvas/Kaltura cookie to Safari. Adding the cookie can be done in the following manner (iOS, OS X, macOS):

  1. In Safari, navigate to the page that is just before the page that contains the Kaltura media.
  2. Temporarily change your "Block Cookies" setting
    • iOS Users
      1. Open the Settings App.
      2. Go to Safari > Block Cookies.
      3. Make a note about what is currently selected.
      4. Select "Always Allow".
    • OS X / macOS Users
      1. Click Safari > Preferences and click the "Privacy" tab.
      2. Make a note about what is currently selected.
      3. Under "Cookies and website data", click "Always Allow".
  3. Back in Safari, click the link that takes you to the page containing the Kaltura media. The media should load. If the media loads, it means that the cookie has been added to Safari and is now allowed.
  4. Change your "Block Cookies" setting back to its previous setting
    • iOS Users
      1. Open the Settings App.
      2. Go to Safari > Block Cookies.
      3. Select "Allow from websites I visit" or whatever had been previously selected.
    • OS X / macOS Users
      1. Click Safari > Preferences and click the "Privacy" tab.
      2. Select "Allow from websites I visit" or whatever had been previously selected.



Keywords:kaltura, mediaspace, canvas, known, issue, bug, blocked, cookies, ios   Doc ID:77342
Owner:Dan L.Group:Learn@UW Madison
Created:2017-10-13 11:50 CDTUpdated:2017-10-17 10:03 CDT
Sites:DoIT Help Desk, Learn@UW Madison
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