Cisco VoIP - Transfer a Call on desktop telephone (7841/8851)

Instructions on how to forward calls on a Cisco VoIP phone

Transfer a Call to Another Person

When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before you remove yourself from the call. If you don't want to talk, then transfer the call before for the other person answers.

You can also swap between both callers to consult with them individually before you remove yourself from the call. Please watch the video or follow the steps outlined below.


Step 1 From a call that is not on hold, press Transfer. Transfer.jpg

Step 2 Enter the other person's phone number.

 a. To forward a call directly to the persons voicemail, press * before you dial the person's phone number. 

Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call.

Step 4 Press Transfer again.

See Also:

If you need further help, please contact the DoIT Help Desk for assistance

Keywords:transfer call, telephone, 8851, 7841, Cisco, VoIP   Doc ID:79542
Owner:ELIZABETH C.Group:Voice Services
Created:2018-01-22 12:09 CSTUpdated:2022-02-09 10:24 CST
Sites:DoIT Help Desk, Voice Services
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