Cisco VoIP - Forward Calls on desktop phone telephone (7841/8851)

This document explains how to forward call on a Cisco desktop phone. Please watch the video or follow the steps outlined below.

You can forward calls from any line on your phone to another number. Call forward is phone-line specific.

If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

There are two ways of forwarding your calls:

  • Forward all calls
  • Forward calls in special situations, such as when the phone is busy or there is no answer. For these special situations, you will need to use the Self Care Portal. Please see Cisco VoIP - Call forwarding in self care portal

When a line is forwarded, you see the Forward all ForwardAll.png icon with the line.


Step 1 When the line to be forwarded is inactive, press Fwd All.

Step 2 Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls.



See Also:

If you need further help, please contact the DoIT Help Desk for assistance

Keywords:forward call, forward all,calls, telephone, 8851, 7841, Cisco, VoIP, forwarding   Doc ID:76024
Owner:ELIZABETH C.Group:Voice Services
Created:2017-08-24 12:12 CSTUpdated:2022-06-06 06:39 CST
Sites:DoIT Help Desk, Voice Services
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