Cisco VoIP - Forward Calls/ Transfer a Call on 7841/8851 telephone

Instruction on how to forward or transfer a call to other on Cisco VoIP phone

Forward Call

You can forward calls from any line on your phone to another number. Call forward is phone-line specific.

If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

There are two ways of forwarding your calls:

  • Forward all calls
  • Forward calls in special situations, such as when the phone is busy or there is no answer.

When a line is forwarded, you see the Forward all ForwardAll.png icon with the line.


Step 1 When the line to be forwarded is inactive, press Fwd All.

Step 2 Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls.

Transfer a Call to Another Person

When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before you remove yourself from the call. If you don't want to talk, then transfer the call before for the other person answers.

You can also swap between both callers to consult with them individually before you remove yourself from the call.


Step 1 From a call that is not on hold, press Transfer. Transfer.jpg

Step 2 Enter the other person's phone number.

 a. To forward a call directly to the persons voicemail, press * before you dial the person's phone number. 

Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call.

Step 4 Press Transfer again.



Keywords:forward call, transfer call, forward all,calls, telephone, 8851, 7841, Cisco, VoIP   Doc ID:76024
Owner:Phuc M.Group:Voice Services
Created:2017-08-24 12:12 CSTUpdated:2018-01-04 08:56 CST
Sites:DoIT Help Desk, Voice Services
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