Office 365 (Outlook for Windows/MacOS) - Incorrect Authenticated Account

For best results and interaction with your UW-Madison Office 365 account, it is important that your Office application (Outlook, Word, etc) be authenticated with the same account that is configured within your Outlook profile. There are times when this is not the case and will cause access errors, email or calendar syncing issues, or issues syncing to other accounts that you have permissions to. We see this issue for computers that are connected to Active Directory (AD).

Verify/Reset the authenticated account

  1. Start Outlook. Note: if Outlook cannot be started, use another Office application (Word, Excel, etc.).
  2. Go to File tab.
  3. Select Office Account.
    office account button
  4. On the 'User Information' screen, make sure the account that is logged in matches the default account configured within the Outlook profile.
    user information screen
  5. If the accounts are not the same, click the Sign out action.
  6. Then click Sign in action.
  7. Enter your email address associated with your NetID account - netid@wisc.edu or first.lastname@wisc.edu or name@domain.wisc.edu.
  8. Enter your NetID credentials.
  9. Quit out of Outlook.
  10. Start Outlook and confirm the "Office Account" now matches the default account configured within your Outlook profile.
  1. Start Word.
  2. On the start page, click on the account or click on Sign in located at the top left of the window.
    user_information.png sign in
  3. If the account does not match the default account configured within Outlook or your Office 365 account, either sign out and sign back in or click on the Sign in action.
  4. Enter your email address associated with your NetID account - netid@wisc.edu or first.lastname@wisc.edu or name@domain.wisc.edu.
  5. Enter your NetID credentials.
  6. Quit out of Word.
  7. Start Word and confirm the user information now matches the default account configured within your Outlook profile or your Office 365 account.

See Also:




Keywords:microsoft ms office365 o365 outlook 2016 windows macos Incorrect Authenticated Account permissions user information active directory AD error accessing calendar subscribe subscription syncing synch syncronization data accounts   Doc ID:83004
Owner:Ara M.Group:Office 365
Created:2018-06-18 06:51 CSTUpdated:2018-10-30 10:52 CST
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
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