MFA-Duo - How can I use the "Remember Me" function?
Note: The "Remember me for 12 hours" function is not currently working with Safari version 13.0.3 on Mac OS 10.14.6 (Mojave). Duo is aware of the issue, and it should be resolved soon.
Note: Some users have reported issues using "Remember me for 12 hours" on iOS version 14.2 across all browsers.
Please see the Troubleshooting section below if you find that "remember me" is not working for you.
In order to login with Duo Multi-factor Authentication, you must have first set up a device and linked it with your NetID. If you have not yet completed this, follow the instructions here: MFA-Duo - How to Enroll for MFA Duo for your NetID Login Account
Using "Remember Me for 12 hours"
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Navigate to a page that requires Duo Multi-factor Authentication after NetID login (e.g. MyUW).
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Authenticate with your NetID and Password.
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After authenticating with Duo, you will be prompted with the following dialogue box:
- Selecting Yes, this is my device will remember your browser session for 12 hours. Be sure to select No, other people use this device if you are on a shared computer.
- When the remembered device cookie expires, the Duo two-factor authentication prompt for that application shows Remember me checkbox (shown below) as an enabled option on the Duo Push, phone call, text message, and passcode authentication screens. Users can uncheck the box before completing Duo authentication to log in without remembering the browser on this device, or leave it enabled to set a new remembered device cookie for the application.
Troubleshooting "Remember Me"
- If you close your browser or switch to a new browser.
- If you switch to a different computer.
- If you are using private/incognito browsing mode.
- If your browser does not allow cookies to be saved.
- If you clear your browser cookies
- Make sure that your internet browser allows cookies from the duosecurity.com domain to be stored in your browser.
- In Safari, go to Safari > Preferences > Privacy. Under Cookies and website data click Allow from websites I visit. Restart your browser and try "remember me" again.
- In Internet Explorer, go to Tools > Options > Privacy. Adjust the slider for the Internet zone to allow third-party cookies to be stored. Restart your browser and try "remember me" again.
- In Firefox, go to Firefox > Preferences > Privacy & Security. Ensure Third-Party Cookies are not blocked. Under Cookies and Site Data click Accept cookies and site data.
Restart your browser and try "remember me" again. - In Chrome, go to Preferences > Settings > Show advanced settings > Content settings. Ensure Block third-party cookies is not selected. Restart your browser and try "remember me" again.
- If you have browser extensions or plug-ins installed, disable or remove them to see if "remember me" works. Many browser extensions and plug-ins prevent cookies.
- If the steps above do not resolve the issue, please contact the DoIT Help Desk.
See accessibility & usability information
We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.
For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.
How to get access to a Security Key or Duo Token/Fob
Students
Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email help@doit.wisc.edu. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.
Faculty, Staff, and Researchers
Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.