WiscWeb - WordPress UW Theme - "Sorry, there was a problem" Error

This document will describe the "Sorry, there was a problem" error, when you might see it, and what you should do if you encounter it.

"Sorry, there was a problem" error

Issue

This error is typically an indication that you are logging in to WiscWeb at the wrong location. 

It is most commonly seen when users try logging in to their site URL rather than the true login link. Example: https://yoursitename.wiscweb.wisc.edu/wp-admin

Resolution

Make sure you are logging in at https://wiscweb.wisc.edu/wp-admin.

Tips

  • You can bookmark our login link in your browser for fast and accurate access to your site
  • The login link is always available from the navigation menu in our informational site



Keywords:login error, pink message, problem, unable to respond, Shibboleth   Doc ID:86045
Owner:Jenna K.Group:WiscWeb CMS
Created:2018-09-26 10:43 CDTUpdated:2018-10-05 15:21 CDT
Sites:DoIT Help Desk, WiscWeb CMS
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