MFA-Duo - What if I have no cellular/Wi-Fi/data on my smartphone/tablet?

This document describes how the Duo Mobile app can be used to generate a passcode for multi-factor authentication.

This feature is great for situations when your phone doesn't have a stable cellular data or wifi connection. This feature can even be used with your phone is in airplane mode or when you are traveling outside of the US.
  1. At the MFA Duo prompt, select Enter a Passcode.

  2. Duo authentication page with options to send push or enter passcode
     
  3. Open the Duo Mobile app on your device.
  4. Click the UW Madison item in your app.

  5. Duo Mobile app with entry for UW Madison NetID Login
  6. A 6-digit passcode will be presented. Enter that passcode in the MFA Duo prompt to complete the login process.

    • If the code doesn't work, click the refresh icon next to the code to generate a new code.
    • The code below is simply an example and not to be used to login.
    Expanded profile for the UW Madison NetID login entry with a six-digit passcode

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.

How to get access to a Security Key or Duo Token/Fob 

Students

Students can come to the DoIT Help Desk location at 1210 W. Dayton St., Madison, WI 53706 on the first floor of the Computer Science and Statistics Building or at the front desk of Ebling Library, located on the 2nd floor of the Health Sciences Learning Center (HSLC) located at 750 Highland Avenue. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53751 on the 2nd floor.

For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.