Cisco VoIP - Emptying deleted items in the voicemail portal

A common reason that a voicemail account reaches capacity is that the deleted messages folder contains many messages. The messages in the deleted folder will automatically be deleted after 90 days. This document will show you how to remove messages from your deleted messages folder through the voicemail portal.

You must be first logged into the portal. See Cisco VoIP - Voicemail Portal Sign in and Overview

Deleted and sent messages can be accessed by selecting the appropriate tab.

Voicemail Tabs
Messages should be purged from the Deleted folder periodically.  This removes the message permanently from the system.

empty deleted items button

From the Deleted folder, select the Empty deleted items button.

See Also:

Keywords:cisco voip managing manage folders deleted sent full mailbox quota folder delete messages empty exceeded capacity   Doc ID:88151
Owner:ELIZABETH C.Group:Voice Services
Created:2018-12-03 11:13 CSTUpdated:2022-02-07 07:33 CST
Sites:DoIT Help Desk, Voice Services
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