Issue Summary

When attempting to log in to an application (e.g., 1Password) on an iOS device using Single Sign On (SSO), users may encounter an issue where the login page appears but the keyboard does not display. This prevents users from entering their NetID username and password, blocking authentication.

Step 1: Check for App Updates

• Open the App Store.

• Search for the application experiencing the issue (e.g., 1Password).

• If an update is available, tap Update.

• After updating, restart the app and attempt the login again.

Step 2: Restart the iOS Device

• Press and hold the power button until the power-off slider appears.

• Slide to power off the device.

• Once the device is off, press and hold the power button to turn it back on.

• Try logging in again.

Step 3: Check for iOS System Updates

• Open Settings.

• Navigate to General > Software Update.

• If an update is available, tap Download and Install.

• After updating, restart the device and test the login process.

Step 4: Force Quit and Reopen the Application

• Swipe up from the bottom of the screen (or double-click the Home button on older devices) to view recently used apps.

• Find the affected app and swipe it up to close it.

• Reopen the app and attempt the login again.

Step 5: Enable and Disable the On-Screen Keyboard (AssistiveTouch)

• Open Settings.

• Navigate to Accessibility > Touch > AssistiveTouch.

• Turn AssistiveTouch on and then off.

• This may reset the keyboard behavior.

Step 6: Clear Safari Cache and Website Data

• Open Settings.

• Navigate to Safari > Clear History and Website Data.

• Confirm by tapping Clear History and Data.

• Retry the login process.

Step 7: Disable AutoFill in Safari

• Open Settings.

• Navigate to Safari > AutoFill.

• Turn off AutoFill options (e.g., Names and Passwords, Credit Cards).

• Try logging in again.

• Renable this setting if needed after troubleshooting is complete.

Step 8: Check Keyboard Settings

• Open Settings.

• Navigate to General > Keyboard.

• Ensure options like Auto-Correction, Predictive, and Show QuickPath are enabled.

• Disable and re-enable these options to refresh keyboard settings.

Step 9: Test in Another App

• Open another app that uses SSO login (if available).

• Check if the keyboard appears during login.

• If the issue persists across multiple apps, the problem may be system-wide.

Step 10: Reinstall the Application

• Press and hold the app icon until the context menu appears.

• Tap Remove App, then select Delete App.

• Open the App Store, search for the app, and reinstall it.

• Attempt the login process again.

Step 11: Reset All Settings (Last Resort)

• Open Settings.

• Navigate to General > Transfer or Reset iPhone > Reset.

• Tap Reset All Settings (this will not delete your data but will reset system settings).

• Try logging in after the reset.

Additional Notes

• This issue may occur due to iOS system bugs or app-specific compatibility issues.

• Contact the DoIT Help Desk if the problem persists after following these steps.

• If the issue is widespread across different apps, consider contacting Apple Support.

If the steps above don't resolve your issue, please contact the UW- Madison 1Password Team at 1passwordadmins@office365.wisc.edu.