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Best Practices for Research Recruitment: Participant Screen Failures and Declinations

Outlines approved methods for documenting participant declinations and screen failures in research. Emphasizes HIPAA compliance, use of de-identified data, and storage in approved systems (Health Link, REDCap, Florence, SecureBox). Includes guidance for sponsor requests, international data sharing, and FDA-compliant systems.

General Principles

Researchers should adhere to the HIPAA “minimum necessary” standard when using the protected health information (PHI) of potential research participants.  In cases when information regarding participant declinations or screen failures is not necessary, it should not be recorded.  However, this information is often needed to comply with IRB-approved recruitment plans or study sponsor requests.  In these instances, this guideline lays out the approved methods of recording and storing this information.

When a study sponsor requests information on unenrolled individuals, they should receive fully de-identified information. If the sponsor requests PHI (including a limited dataset of PHI), researchers must:

  • have a basis in the HIPAA regulations for sharing this PHI (e.g. a data use agreement, a waiver of authorization, or infrequently a business associate agreement)
  • AND only share the minimum necessary amount of PHI the sponsor needs for their workflows.

 

In these instances, this guideline lays out the approved methods of recording and storing this information.

UW-Madison and UW Health prefer that participant declinations or screen failures be stored in Health Link for several reasons:

  1. It is a HIPAA-compliant systems with well-established access controls
  2. It provides discrete fields that allow for easy recording and tracking of participant statuses, as well as comments related to that status.  See Prescreen Research Study Association Statuses in Health Link on The Pulse for more information (login required).
  3. The data in Health Link can be queried by the SMPH Recruitment Core and used to track the success rate of different recruitment methods.  This allows for the development of targeted recruitment plans for individual studies.

In instances where tracking declinations and screen failures in Health Link is not feasible, the following HIPAA-compliant systems may be considered:

  • REDCap1
  • Florence eBinders2
  • File on SecureBox

PHI should never be stored outside of a HIPAA-compliant system.  For HIPAA-compliant systems, please see UW-Madison/SMPH Storage Options.

Instructions

Documentation Tool

Instructions

Health Link

Set patient study association status to “Prescreen – Declined” or “Prescreen – Ineligible”.

  • Prescreen statuses are not interfaced/sent to OnCore.
  • When using MyChart Research Recruitment Invitations, responses are stored in Health Link. See MyChart Recruitment Workflows for Study Teams on The Pulse for more information (login required).

 

REDCap or SecureBox

Limit the amount of PHI to what is necessary to ensure compliance with the IRB-approved recruitment plan and meet the needs of the study sponsor. 

*If you need information related to potential participant responses to MyChart Research Recruitment Invitations, please contact the SMPH Recruitment Core.

Special Circumstances

If a study involves the sharing of participant declinations or screen failures internationally, please work with SMPH Cybersecurity to determine appropriate data storage.  SMPH Cybersecurity can be reached at the SMPH Cybersecurity Portal.

 

  1. UW-Madison has several instances of REDCap, one of which is FDA Title 21 CFR Part 11 compliant.  For details on available REDCap instances, please visit the REDCap: Overview.
  2. Florence eBinders is another FDA Title 21 CFR Part 11 compliant system.


Keywords:
HIPAA PHI IRB Recruitment Deidentified DataUseAgreement Waiver BusinessAssociateAgreement HealthLink REDCap Florence SecureBox Storage Prescreen Declined Ineligible MyChart Workflows Cybersecurity International FDAcompliant CFR11 Tracking RecruitmentCore MinimumNecessary StudySponsor Documentation ParticipantStatus 
Doc ID:
154902
Owned by:
Laura M. in SMPH
Created:
2025-09-17
Updated:
2025-09-17
Sites:
School of Medicine and Public Health