SSL/TLS Certificate Support
This document outlines the channels of support if they are having issues with SSL certificates.
Support Limitations:
The UW Madison SSL/TLS Server Certificate Service does not directly support end-user local systems, for the generation of CSRs, installing certs, etc. on said systems. We provide the means to obtain/deliver the certificates with InCommon.
We highly recommend auto-renewing certificates with a service like LetsEncrypt or for closed systems see: SSL/TLS Certificate - Automatically Issue and Renew InCommon with ACME
Support Options:
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Call the DoIT Help Desk (4-HELP)
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Contact servercertificates@doit.wisc.edu
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For unusual cases, we will likely refer you to InCommon directly for support, see the following instructions:
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Search the Incommon Knowledgebase to see if InCommon has already addressed your concern.
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Search the Email List Archives to see if another University has a solution to the issue.
- Lastly, Email InCommon directly at: help@incommon.org
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