Support Limitations:

The UW Madison SSL server certificate services does not directly support end-user local systems, for their generation of CSRs, installing certs, etc. on said systems.  We provide the means to obtain/deliver the certificates with Incommon.

NOTE: Those who use Let’s Encrypt can self-service and automate SSL/TLS Server Certificates - Let's Encrypt Certificate Automation 

Support Options:

• Call the DoIT Help Desk (4-HELP)

• Contact servercertificates@doit.wisc.edu

• For unusual cases, we will likely refer you to Sectigo directly for support, see the following instructions:

  • Web Support: Search the Incommon Knowledgebase and Forum archives before submitting a support ticket.

  • Email Support (Available 24x7): Create a support ticket directly with Sectigo. Once Sectigo receives the email, an auto responder will reply with the corresponding ticket number.

  • Telephone Support (Monday through Friday, 4 AM to 8 PM Eastern): Dial 1 (888) 256-2608, Select the relevant option (ex: Option 3 is technical support).