This service is available to the University of Wisconsin, System and its affiliates.
This service is not available to host individual/personal websites for students, faculty, or staff.
Customers using this service are required to:
We reserve the right to remove a website or application if the website or application compromises the confidentiality, integrity, or availability of University data or information systems; violates University policies or laws that govern the use of University data; or performs a function that is inappropriate for a non-restricted data environment (Web Hosting Service has a dedicated restricted hosting environment). Examples of inappropriate use of this service include, but are not limited to:
Restricted Data: Customers are required to inform Web Hosting Service if they intend to handle restricted data in an application that is part of their account. If your website processes restricted data or may need to do so, please contact Web Hosting Service. Web Hosting Service has a dedicated environment for restricted data accounts. Applications handling restricted data are subject to an initial consultation and review process.
The hosting platform and application access should be as restrictive as possible and only open to the audience it serves. Web Hosting Service can implement NetID and firewall rule protections, but the customers are responsible for ensuring their application is as restrictive as possible.
PCI / Credit Card Processing: E-commerce services at the UW Madison are managed and provided by Business Services via CashNET. The restricted data platforms are NOT fully PCI compliant to process, store or transmit credit card data directly but offer limited PCI compliance for storefronts that send the processing of the credit card payment to the E-Commerce provider.
DoIT's Web Hosting Service restricted data hosting environments are not suitable for handling protected health information (PHI), subject to the Health Insurance Portability and Accountability Act (HIPAA) privacy rule. We reserve the right to decline a request of hosting a website or application if the data processed by the website or application are determined to be protected health information subject to HIPAA Privacy Rule by the UW-Madison HIPAA Privacy Officer or HIPAA Security Officer.
For more information, please see the UW-Madison HIPAA Guidelines.
-- If your website collects or stores health information or may have the need to do so, please contact PHI Governance Group, HIPAA Security Officer, or HIPAA Privacy Officer.
-- If your data is fully de-identified it can be hosted with our service.
It is your responsibility to comply with Restricted Data Security Standards. If your application stores, processes, transmits, handles or otherwise accesses restricted data as defined at UW-Madison, and the Web Hosting Service is not notified, the University will take appropriate action to enforce compliance.
A web hosting account is defined as a web-accessible directory on one of our hosting platforms that are billed to a single fund/invoice. Where multiple platforms or billing sources are needed, there will need to be multiple web hosting accounts. However, multiple websites on the same hosting platform can be part of one account. Please see our Additional Domains page for more information.
Free Bronze Service web hosting accounts are available to customers who only require static web pages (i.e. HTML-only) because these sites typically require much less support time and server resources. Corresponding test instances are available upon request.
Each Nickel, Silver, Gold, or Platinum web hosting account also receives a test domain for developing/testing content before production releases. The other domain is the customer's Production domain. Customers should only advertise their Production domain and reserve the test domain for development and testing.
Note: Customers can also request additional development, testing, QA (Quality Assurance) environments to complement their production environments.
Web Hosting is responsible for maintaining a stable environment for application development and web access. Customers are responsible for all the content of their site(s) and all web application development, including testing and troubleshooting. Web Hosting will strive to maintain the availability of the services at all times. In the event of an outage, Web Hosting staff members will resolve the issue promptly and provide appropriate information to users via available channels, such as https://outages.doit.wisc.edu and email notifications to any contacts listed for an account, which is impacted.
Customers interested in partnering with DoIT developers can learn about the groups who provide custom development services. You may also request web development services from DoIT, and a specialist will help connect with you with the right group.
When filling out the request form, please provide a detailed description of the assistance needed. It's also helpful to include preferred development language and platforms if known, such as ASP.NET, PHP, Java, Open Source (WordPress, Drupal), Node.js, Ruby, etc.
The web hosting service utilizes DoIT's Bucky Backup service to protect data and recover it if needed. We maintain the last two versions of a particular file no older than sixty days. We also maintain nightly backups for all customer MySQL databases hosted on our servers.
For more information, please see: Web Hosting - Web Site Backup and Recovery.
Support requests for the Web Hosting Service are primarily handled via email to email@example.com during business hours. We endeavor to respond to customer requests within 24-48 hours, and full resolution time may vary based on the issue and capacity.
Please contact the DoIT Help Desk for site support outside of business hours and for emergencies.DoIT does maintain a 24 x7 Network Operations Center, which monitors various servers/services. Our servers/services have monitoring in place and the NOC will call web hosting support staff if there is a known outage from our service. However, off-hours support for almost all DoIT services is considered “best effort”. When team members may receive a call from the NOC after hours many will take the call but are not obligated to do so.
Web Hosting Service maintenance and upgrades to our platforms are conducted during our established maintenance window (Sunday 6AM-12PM).
This service is not recommended for sites that cannot accommodate infrequently scheduled maintenance outages or sites that require a highly customized hosting environment or High Availability configurations (i.e. specialized software installation, server restarts to pick up configuration changes, load balancers, with multiple servers, etc.)
The Web Hosting environment is robust enough to support many of UW-Madison's high-profile websites. In some cases, however, a dedicated server hosted on the DoIT Platform or via one of the UW-Madison Cloud providers may be more appropriate. For more information please see Web Hosting - Shared vs. Dedicated Hosting Options
Customers can contact us at any time to cancel service and billing on an account. Please see our cancellation page for instructions on how to inactivate your account.
Questions/comments on web hosting? Send email to firstname.lastname@example.org
|Keywords||polices, terms, appropriate use, guidelines, best practices, restricted data, PCI, HIPAA, security, responsibilities support||Doc ID||44461|
|Owner||Jake S.||Group||DoIT Web Hosting|
|Created||2014-10-24 12:46 CDT||Updated||2023-06-20 09:40 CDT|
|Sites||DoIT Web Hosting|
|Feedback||0 0 Comment Suggest a new document|