WiscIT User's Guide
What is WiscIT
WiscIT is DoIT's Information Technology Service Management solution, powered by Cherwell Service Management.
There are two methods of accessing the software, through a Windows Desktop Client, or via a Web Client. An account is required to log-in. UW-Madison affiliates that would like to track or submit incidents to DoIT can do so via the customer portal available at wiscit.wisc.edu.
30876 30887Common Documents
Popular Documents
- WiscIT - Using HelpOnline to create a ticket, log a call, add notes to a call, and review past calls
- WiscIT - How to Log into WiscIT
- WiscIT - Dashboard Viewer
- WiscIT - Default Dashboards
- WiscIT - Exempting individual incidents from the aging incidents process
- WiscIT - Known Issue - Some send email functions in the web client do not attach message contents to journal note
- DoIT Help Desk - Service Changes Request Form
- WiscIT Widget - Gauges
- WiscIT - Search Results List Widget
- WiscIT - Matrix Widget