WiscIT - Sending an Email from an Incident

Replying to an existing email on an Incident

1. Log into WiscIT. See WiscIT - Logging into WiscIT Powered by Ivanti Neurons for more information.

2. Open the Incident Workspace. See WiscIT - Opening a Workspace for more information.

3. Open the Incident.

4. On the Incident, navigate to the Details tab.

5. Double click to open the Incoming Email to which you'd like to reply.

6. Click Reply.

7. Compose the Email.

8. Save the Email. The Email will send automatically.

Sending a new Email on an Incident

1. Log into WiscIT. See WiscIT - Logging into WiscIT Powered by Ivanti Neurons for more information.

2. Open the Incident Workspace. See WiscIT - Opening a Workspace for more information.

3. Open the Incident.

4. On the Incident, navigate to the Details tab.

5. Click Add > Email

6. Compose the Email.

7. Save the Email. The Email will send automatically.