WiscIT User's Guide
What is WiscIT
WiscIT is DoIT's Information Technology Service Management solution, powered by Cherwell Service Management.
There are two methods of accessing the software, through a Windows Desktop Client, or via a Web Client. An account is required to log-in. UW-Madison affiliates that would like to track or submit incidents to DoIT can do so via the customer portal available at wiscit.wisc.edu.
30876 30887Common Documents
Popular Documents
- WiscIT - Using HelpOnline to create a ticket, log a call, add notes to a call, and review past calls
- DoIT Help Desk - Service Changes Request Form
- WiscIT - Opening a Dashboard
- WiscIT - How to Log into WiscIT
- WiscIT - Changing Role
- WiscIT - Search Widget
- WiscIT Widget - Gauges
- WiscIT - Shape Widgets
- WiscIT - Aging incidents process overview
- WiscIT - How to Create a One-Step (Tutorial)