WiscIT User's Guide
What is WiscIT
WiscIT is DoIT's Information Technology Service Management solution, powered by Cherwell Service Management.
There are two methods of accessing the software, through a Windows Desktop Client, or via a Web Client. An account is required to log-in. UW-Madison affiliates that would like to track or submit incidents to DoIT can do so via the customer portal available at wiscit.wisc.edu.
Common Documents
Popular Documents
WiscIT - How to Log into WiscIT
WiscIT User's Guide
WiscIT - Running an Existing Search
WiscIT - Known Issue - Grids Sorting by ID on dashboard load
WiscIT - One-Step Overview
WiscIT - How to Create a One-Step (Tutorial)
WiscIT - Send an Email (One-Step Configuration)
WiscIT - Known Issue - Dashboard widget does not acknowledge selected date range
WiscIT - Get help with WiscIT
WiscIT - Dashboard Viewer