WiscIT - Email Filter Text Token Tags (WEFTTTs) Overview

What are WiscIT Email Filter Text Token Tags?

WiscIT Email Filter Text Token Tags (WEFTTTS) are appended to subjects of automatic notifications sent from WiscIT. They provide a standardized format through which recepients can filter their mail to meet their operational needs. The format is as follows:

• Service: Always W for WiscIT.
• Object: E.g. I for Incident.
• Category: E.g. N for Notification.
• Recipient: E.g. T for Team.
• Trigger: E.g. A for Assignment.

The examples listed above would comprise the WEFTTT [#WINTA]

Do all mails from WiscIT include a WEFTTT?

No, generally only automatic notifications will have a WEFTTT. Mails manually sent by Technologists do not currently include a WEFTTT.

WEFTTT Examples

• [#WINTA]: WiscIT - Incident - Notification - Team - Assignment

• [#WINOA]: WiscIT - Incident - Notification - Owner - Assignment

• [#WINTU]: WiscIT - Incident - Notification - Team - Update

• [#WSNCC]: WiscIT - Service Request - Notification - Customer - Creation
  
  Complete Table of WEFTT Symbols:

  Object	Category	Recipient	Trigger
  Change Request	Notification	Approver Team	Approved (Change Request)
  Incident		Customer/Requestor	Assigned (Incident, Service Request)
  Outage		(D) Change Manager	Breached (Incident, Service Request)
  Service Request		Team Manager	Created
  		Owner	Completed (Service Request)
  		Stakeholders	Linked (Problem)
  		Team	Rescheduled (Change Request)
  			Resolved (Incident)
  			Submitted (Service Request, Change Request)
  			Updated
  			(X) Cancelled (Change Request)