WiscIT - Submitting Service Requests via the Self-Service Portal

This document explains how to use the WiscIT Self-Service Portal to submit a service request.

WiscIT users are able to access Service Request webforms in the Self Service portal either via a Deep Link to a specific request offering, or by browsing the Service Request Catalog.

Access a Service Request via a Deep Link

Each specific Service Request workflow has a unique URL associated with it. Owners of each specific process at DoIT may access these URLs and include them as hyperlinks where appropriate, e.g. the it.wisc.edu Service Catalog, directly within their service, or in their service's knowledge documents. Where direct URLs are published if at all will vary based on the specific Service and/or Service Request.

Browsing the Service Request Catalog

  1. Log into WiscIT and choose the self service role if prompted. Users who only have the Self Service role will automatically be logged into this role. See WiscIT - Logging into WiscIT Powered by Ivanti Neurons for more information on logging in.

  2. Click Browse Service Requests. Note: Users supported by DoIT Departmental Tech Support can click the Departmental Tech Support button to access a filtered-view of DTS-specific Service Requests.

  3. Optional (recommended): Use either the Filter by menu in the upper left corner or the Search Services... search bar in the upper right corner to help find the correct Service Request.

  4. Click the tile for a specific Service Request to start a new request.

  5. Fill out the information in the request form and click Submit.


Keywords:
Wiscit Ivanti neurons service request self service portal submit requests service catalog 
Doc ID:
162187
Owned by:
Will C. in WiscIT
Created:
2026-06-23
Updated:
2026-06-23
Sites:
DoIT Help Desk, WiscIT - Wisconsin IT Service Manager
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