Microsoft 365 - Show or Hide Service Account within Global Address List
By default, all service accounts are hidden from the Microsoft 365 Global Address List (GAL). This document explains how to manage the visibility of a service account only. For information on how to manage your NetID account search status, review the following docs: Students | Faculty/Staff.
Important:
- The UW-Madison Microsoft 365 team can only guarantee that a hidden account will be hidden within Outlook on the web and latest versions of Outlook desktop clients.
- If you are viewing this page for a NetID account, there will not be an option to hide/show the account - see Microsoft 365 - How is FERPA status managed in Microsoft 365? for further details.
- See Microsoft 365 - Getting Started with the Global Address List (GAL) for more details on GAL visibility for all account types.
- If you have been granted permissions to a service account calendar, the service account will need to be visible in the Global Address List (GAL).