CloudFax - Error Sending International Faxes

If you attempt to send an international fax and receive an error similar to the one below, your account will need to be enabled to send faxes to international numbers via the campus CloudFax service.

"Your account is not authorized to send faxes outside North America. Please contact your administrator."

If you receive the error message above when attempting to send an international fax via CloudFax, please contact the DoIT Help Desk and request to have the international faxing feature enabled.

For instructions on sending both domestic and international faxes via the service, please see following article: CloudFax - Getting Started

Internal Notes

For the DoIT Help Desk

For requests to enable international faxing, please note the From: email address the customer uses when sending faxes via CloudFax and escalate the case to the O365 Technical Functional team.

See Also


Keywords:
country code not authorized send fax internationally error request feature your account outside north america please contact administrator
Doc ID:
111214
Owned by:
CloudFax S. in CloudFax
Created:
2021-06-04
Updated:
2021-09-07
Sites:
CloudFax-external, CloudFax-internal, DoITHelpDesk-external, DoITHelpDesk-internal, Microsoft365-external, Microsoft365-internal