Workload Automation Standard Operating Procedures

The Standard Operating Procedures for Workload Automation.

Standard Operating Procedures

Work hours

Normal work hours are 7:00 a.m. to 4:00 pm, Monday through Friday. Any work requested outside of these hours will be completed on a “best effort” basis.

Job requests

New — New requests will normally be completed within 3 to 5 business days unless they are rather large or contain difficult setups.

Additions — Additions to current schedules should be completed within 1 business day.

Same day requests  — Same day requests for existing jobs or job streams must be submitted by 1:00 p.m. or it will NOT run that day. Any exceptions must be made by contacting a Workload Automation employee directly (voice mail requests cannot be guaranteed especially since most folks are remote now) with your request (608-263-2648 Sys Operations).

Please use our scheduling form or send us an email with your job request ( Requests sent outside of these two methods will be completed on a “best effort” basis.

KeywordsSOP Standard Operating Procedures Workload Automation IWS   Doc ID44412
OwnerKim V.GroupDoIT Workload Automation
Created2014-10-23 10:13:15Updated2023-06-05 14:12:03
SitesDoIT Workload Automation
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