University of Wisconsin Help Desk Knowledgebase - Top Documents of the Week

Portal Chat Link

Mon, 16 Jun 2008 00:00:00 -0500

This document houses the portal content for the KB. If you are looking for the Help Desk Livechat service please see 6454 .

Windows Vista - Application Compatibility Issues

Thu, 26 Jun 2008 00:00:00 -0500

This document details application vendor support for Vista and the results of software compatibility testing with the Windows Vista 32-bit operating system. All applications were tested on a fresh Windows Vista build, not an upgrade installation from Windows XP.

Windows - Disabling Startup Programs

Tue, 27 May 2008 00:00:00 -0500

This document explains how to disable startup programs in Windows 98/ME/2000/XP.

Virus (Win) - Symantec's Free Online Virus Scanner

Tue, 27 May 2008 00:00:00 -0500

The Symantec Corporation has made a free online virus scanning utility available. We recommend end-users that are not currently running an antivirus program and/or have an out-dated antivirus program installed on their system take advantage of this utility to verify the integrity of their system.

Mac OS X - Resetting a Forgotten Account Password

Tue, 27 May 2008 00:00:00 -0500

This document explains how to reset a forgotten account password in Mac OS X.

Warning: Do not use the instructions in this document to reset the password for a FileVault protected account. Doing so may render the contents of the account inaccessible. Instead, follow these instructions provided by Apple.

Internet Explorer - Runtime Error Solution

Tue, 27 May 2008 00:00:00 -0500

This document explains a possible solution if you receive 'A Runtime Error has occurred. Do you wish to Debug?' when attempting to load a webpage in Internet Explorer.

NetID - What is a NetID?

Fri, 20 Jul 2007 00:00:00 -0500

This document explains what a NetID is and how it is used.

NetID - Account Utilities

Tue, 4 Mar 2008 00:00:00 -0600

Most NetID problems can be resolved without having to call the DoIT Help Desk. A series of NetID tools was created so that you can resolve your account issues quickly and easily.

Reset Password/Account Recovery
Activate Account
Modify Account

Mac OS X - Using Disk Utility to Repair a Disk

Mon, 16 Jun 2008 00:00:00 -0500

This document explains how to use Disk Utility in Mac OS X to repair a disk. Disk Utility is included with OS X and can be used to repair system file permissions and minor errors in a disk's directory structure. It is located in the Utilities folder within the Applications folder on the hard drive. Disk Utility can also be run from a Mac OS X installation disc.

Web Browsers - Clearing Cookies

Mon, 30 Jun 2008 00:00:00 -0500

This document explains how to clear cookies for the following popular web browsers:

Internet Explorer 6.x - Windows
Internet Explorer 7.x - Windows
Internet Explorer - Mac
Netscape 7.x/Mozilla - Windows
Netscape 7.x/Mozilla - Mac
Firefox 1.x - Windows
Firefox 2.x - Windows
Firefox 3.x - Windows
Firefox 1.x - Mac
Firefox 2.x - Mac
Firefox 3.x - Mac
Safari 2.x, 3.x