University of Wisconsin Help Desk Knowledgebase - Top Documents of the Week

NetID - What is a NetID?

Thu, 31 Jul 2008 00:00:00 -0500

This document explains what a NetID is and how it is used.

Windows - Disabling Startup Programs

Mon, 15 Jun 2009 00:00:00 -0500

This document explains how to disable startup programs in Windows 98/ME/2000/XP.

Mac OS X - Using Disk Utility to Repair a Disk

Fri, 13 Nov 2009 00:00:00 -0600

This document explains how to use Disk Utility in Mac OS X to repair a disk. Disk Utility is included with OS X and can be used to repair system file permissions and minor errors in a disk's directory structure. It is located in the Utilities folder within the Applications folder on the hard drive. Disk Utility can also be run from a Mac OS X installation disc.

Web Browsers - Clearing Cookies

Wed, 29 Jul 2009 00:00:00 -0500

This document explains how to clear cookies for many popular web browsers.

NetID - Account Utilities

Wed, 29 Apr 2009 00:00:00 -0500

NOTE: Some NetID accounts have been purposefully disabled due to possible compromise from a phishing attack. Those that feel they may have been a target of phishing should contact the HelpDesk. Phishing information: http://www.cio.wisc.edu/security/scams.aspx

Most NetID problems can be resolved without having to call the DoIT Help Desk. A series of NetID tools was created so that you can resolve your account issues quickly and easily.

Reset Password/Account Recovery
Activate Account
Modify Account

Mac OS X - Resetting a Forgotten Account Password

Fri, 24 Oct 2008 00:00:00 -0500

This document explains how to reset a forgotten account password in Mac OS X.

Warning: Do not use the instructions in this document to reset the password for a FileVault protected account. Doing so may render the contents of the account inaccessible. Instead, follow these instructions provided by Apple.

Microsoft PowerPoint - Supported Video Formats

Wed, 29 Apr 2009 00:00:00 -0500

Microsoft PowerPoint has the ability to play some video files embedded within a presentation, and others only by linking to a file. If the file is not supported, it may be possible to link to the video as described under "Hyperlinking to a video clip" in Microsoft PowerPoint - Adding Video.

NetID - Activating Your Account

Wed, 7 Oct 2009 00:00:00 -0500

NetIDs are used to access many campus applications and services like the dial-up modem pool, My UW-Madison, Web Enrollment, WiscMail, and WiscCal. All students, faculty, and staff should activate their NetID as soon as possible upong entering the university. Instructions for activating differ for students and faculty/staff.

Windows XP - Running Checkdisk from a Boot CD

Mon, 17 Nov 2008 00:00:00 -0600

If you cannot boot into Windows (normal or safe mode), it may indicate that the file system on your hard drive, or the hard drive itself, is damaged. Microsoft provides a disk utility, checkdisk, that can help determine the state of your hard drive.

Mac OSX - Linksys Wireless Home Router Configuration Self-Help

Wed, 11 Feb 2009 00:00:00 -0600

This document gives a brief overview of how to setup your Linksys wireless router for home networking.