UW-Madison Zoom - Getting Started with Service Accounts

Office 365 Service Accounts can be enabled/activated for Zoom. Learn more about Office 365 service accounts.

Important: UW-Madison Zoom tenant only has limited number of licenses which are primarily used for faculty/staff/students - Zoom leadership team reviews/vets all these requests.

Why should I request a service account for Zoom instead of using my own NetID@wisc.edu Zoom account?

There are times when your department will be hosting an event (meeting/webinar) that should be owned/hosted by a shared service account - the host of these events is unknown and rotates through the department. This will give you the ability to host this event via this service account and grant the ability for others access and manage these events via the service account.

Possible other solutions:

  • Host the event through your own UW-Madison Zoom account and take advantage of alternate-host feature.
  • If you need to grant others the ability to modify/manage events on your behalf, grant them Scheduling Privilege to your UW-Madison Zoom account.

Can I request/use an add-on with the service account?

Yes. When submitting your request, you will have the option to request one of the following add-ons:

  • Large Meeting (up to 1000 attendees)
  • Webinar (up to 1000 attendees)
  • Concurrent Meeting (between 3 to 20 meetings at the same time by a single host)

See add-on article for further details.

How do I request a service account for Zoom?

Please submit your request using via our Zoom Service Account Request form. Important: you must be logged into your UW-Madison Google account (netid@wisc.edu) to access this form.

All UW-Madison service account requests will be vetted by Zoom leadership for approval.

How do I access my service account?

After the service account has been activated for Zoom, your NetID account will be associated with the service account.

When logging into any Zoom client, you will presented with an account landing page where you can either select your NetID@wisc.edu account or any associated/linked service account. You may need to log out (sign out) and log back in to see the option to access the service account.

How do I manage who can access this service account within Zoom?

As the service account owner, please submit your change request via our Zoom Service Account Request form. Important: you must be logged into your UW-Madison Google account (netid@wisc.edu) to access this form.

Keywords:uw madison zoom education web portal desktop client logging scheduling meetings outlook access add-ins addins alternative host scheduling privileges meet now schedule meetings webinars concurrent license feature audio video sso netid desktop mobile access client windows android ios office 365 o365 web link linking linked   Doc ID:106073
Owner:Zoom S.Group:Zoom
Created:2020-09-22 14:41 CDTUpdated:2021-03-22 10:37 CDT
Sites:DoIT Help Desk, Office 365, Zoom
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