UW-Madison Zoom Workplace - Secure Zoom Overview

This document provides an overview of what Secure Zoom is, who is eligible, the differences between a Standard Zoom and Secure Zoom account, and more.

Overview

What is Secure Zoom?

Secure Zoom is an environment that was requested by and created for the UW-Madison Health Care Component (HCC) population. It was configured in collaboration with the Office of Compliance and the Office of Cybersecurity to implement additional controls for increased security and reduce risk to meet HIPAA requirement. 

Eligibility

  • UW-Madison Faculty
  • UW-Madison Staff
  • UW-Madison Students

Ineligible:

  • Alumni
  • Emeriti
  • Retirees with IT Services

Opt-in to Secure Zoom for Standard Zoom accounts

Individuals who are not associated with an HCC group/unit will most likely have a Standard Zoom account. Learn how to view your account group type. Standard Zoom accounts were not configured to comply with HIPAA requirements. 

What is the difference between a Standard Zoom account and a Secure Zoom account?

Zoom desktop/mobile app version requirement 

Individuals using a Secure Zoom account and participants who attend meetings hosted by a Secure Zoom account must use a Zoom desktop or mobile app version of 6.0.10 or later. See below for resources:

Service accounts in Secure Zoom

Service accounts are not eligible for a Secure Zoom account. The following are some of the risks associated with using a service account in Secure Zoom:

  • Duo is not enforced for service accounts.
  • Account activity logs will reflect the service account, not an individual. If an incident were to occur, troubleshooting will be limited. 
  • Service account credentials are frequently shared.

Zoom Marketplace apps

The Zoom Marketplace offers a variety of apps that integrate with Zoom to enhance your user experience. These marketplace apps are approved for integration with Secure Zoom accounts. Apps that are not listed in the approved list (ex: Calendly, Otter.ai) are currently not permitted for integration.



Keywords:
uw madison hcc health care component hipaa secure zoom phi telehealth healthcare cybersecurity office of compliance university of wisconsin madison account settings personal consumer test room client version requirement opt-in service accounts compliant opt-out optout optin upgrade update marketplace calendly otter.ai hcc
Doc ID:
113688
Owned by:
Zoom S. in Zoom
Created:
2021-09-14
Updated:
2025-06-06
Sites:
DoIT Help Desk, Zoom