UCCX 12.5 - Adding and Deleting Custom Business Days

This feature for Contact Center Express has not been enabled for most contact centers. We will begin enabling this feature in October 2022 for the contact centers using the Contact Center Management Page.

How to add a custom business day in the calendar feature of Finesse

Custom Business Days are specific days when your hours will different than the standard business day. A Custom Business Day will override your standard business hours configured in the Business Hours section. For example, you could use Custom Business Days if call center is open limited hours during spring break. You can configure up to 40 Customer Business Days. Callers will hear your standard closed prompt if they call outside of these hours. If you would like them to hear a different message, you may override the default closed prompt in Application Management.

Adding a new custom business day

  1. Sign in to Finesse. UCCX 12.5 - Agent Finesse Login/Logout
  2. Choose Advanced Capabilities in the left navigation bar.
  3. Click the blue Manage Calendar link under the Action column. You may need to scroll to the right portion of the screen to see this.
  4. Click on the Custom Business Days tab.
  5. Click the blue Add Day if a new blank line is needed.
  6. Type in a description of the custom business day in the Name of the Day column. The name does not need to be unique.
  7. Click the calendar icon in the Date column.
  8. Fill in the time range. You only need to fill in Time Range 1. You can have up to 3 time ranges. You would use multiple time ranges if you have period of times when you are closed between times you are open such as being closed for meal breaks.
    Custom Business Day screenshot
  9. You can continue to add custom business days (up to 40 holidays).
  10. When you are finished, click the blue Save button
  11. You should receive a Calendar updated successfully message.
    Confirmation message screenshot
Deleting a custom business day
  1. Sign in to Finesse. UCCX 12.5 - Agent Finesse Login/Logout
  2. Choose Advanced Capabilities in the left navigation bar.
  3. Click the blue Manage Calendar link under the Action column. You may need to scroll to the right portion of the screen to see this.
  4. Click on the Custom Business Days tab.
  5. Click the Trashcan icon in Delete column for the holiday(s) you wish to delete.
  6. When you are finished, click the blue Save button.
  7. You should receive a Calendar updated successfully message.

See Also:

If you need further help, please contact the DoIT Help Desk for assistance




Keywords:finesse contact center express calendars day days holiday holidays closed hours hour special different open close ccx cisco   Doc ID:121612
Owner:ELIZABETH C.Group:Voice Services
Created:2022-09-29 12:54 CSTUpdated:2022-09-29 13:47 CST
Sites:DoIT Help Desk, Voice Services
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