For Student devices enrolled in SMPH Workspace One

• Confirm that you are connected (via GlobalProtect) to the SMPH VPN portal: smph.vpn.wisc.edu
  • Connecting to SMPH VPN for Students
    https://kb.wisc.edu/smph/134255

• Open an Incognito/Private internet browser window.
  • Chrome - At the top right, click More and then select New Incognito Window.
  • Firefox - Click the menu button (top right corner) and then select New Private Window
  • Safari - Choose File > New Private Window

• Go to the following website: https://citrix.uwhealth.org
  • Enter your UW Health credentials
  • Allow prompt for UW Health Multi-factor Authentication

NOTE: Citrix can either run in the browser via the Citrix light version, or you may need to install the the Citrix Workspace app.

• Citrix Workspace app for Windows
• Citrix Workspace app for Mac

First time connection to Citrix often shows the following prompt allowing you to choose one or the other (browser plugin or app).

• To re-enable the above prompt, you need to clear the site data specific to the https://citrix.uwhealth.org website.
  • Go to the Citrix login website https://citrix.uwhealth.org
  • Next to the left side of the URL, click the "View site information" (dot dash looking symbol).
  • Choose "Site settings" from the drop down menu.
  • Click the "Delete data" button for the citrix.uwhealth.org page.
  • On the "Delete site data?" page click the "Delete" button
  • Then go back to, or reload to the login page https://citrix.uwhealth.org