Connecting to UW HealthLink for SMPH Students

Remote connection to Healthlink

For Student devices enrolled in SMPH Workspace One

  • Confirm that you are connected (via GlobalProtect) to the SMPH VPN portal:

  • Open an Incognito/Private internet browser window.
    • Chrome - At the top right, click More and then select New Incognito Window.
    • Firefox - Click the menu button (top right corner) and then select New Private Window
    • Safari - Choose File > New Private Window

  • Go to the following website:
    • Enter your UW Health credentials
    • Allow prompt for UW Health Multi-factor Authentication

NOTE: Citrix can either run in the browser via the Citrix light version, or you may need to install the the Citrix Workspace app.

First time connection to Citrix often shows the following prompt allowing you to choose one or the other (browser plugin or app).

Citrix Receiver Prompt - App vs. Plugin

  • To re-enable the above prompt, you need to clear the site data specific to the website.
    • Go to the Citrix login website
    • Next to the left side of the URL, click the "View site information" (dot dash looking symbol).
    • Choose "Site settings" from the drop down menu.
    • Click the "Delete data" button for the page.
    • On the "Delete site data?" page click the "Delete" button
    • Then go back to, or reload to the login page

KeywordsHealthlink   Doc ID132959
OwnerDavid M.GroupSMPH
Created2023-11-22 12:21:13Updated2024-05-02 18:05:57
SitesSchool of Medicine and Public Health
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