WiscVPN GlobalProtect (Windows) - Installing, Connecting, and Uninstalling

This document contains instructions for installing, connecting, disconnecting, and uninstalling the GlobalProtect VPN client on Windows.

    

Installing the GlobalProtect VPN client

Download the Client

You must download one of the GlobalProtect versions below. It is a common mistake to download the app version from the Windows store, which is not part of the standard installation process.

Note: You must be connected to the campus network or already have VPN access to download the following files.

If you are unsure of which version to download, please see Windows (Vista, 10, 11) - Determining 32-Bit, 64-Bit, or ARM Versions

Windows 7 and 8 are no longer supported by this version of GlobalProtect.

  • To install legacy versions of the client, please visit Index of Clients. You must be on the UW Madison Campus wireless network to access the list of clients.

Downloading the client while not on campus

If you do not have VPN access or you are not on campus, you must use the following steps. 

Note: If you have an ARM computer, you will need to use the ARM64 download link on a computer or phone with the VPN already installed. Then, send the file to your ARM computer using your email or a content management system (Box, Google Drive, Dropbox, etc.). Once you've sent the file and downloaded it to your ARM computer, you can follow the instructions under Installing on Your Computer.

  1. Go to the UW-Madison GlobalProtect Portal.
  2. Login using your NetID and NetID password.

    GlobalProtect Portal

  3. Use MFA-Duo to verify your identity. 

    MFA-Duo on GlobalProtect Portal

  4. Download the Windows 32-bit or 64-bit GlobalProtect agent, depending on your system.

    Download links for Windows in GlobalProtect Portal

  5. Follow the instructions under Installing on Your Computer.

Installing on Your Computer

  1. After downloading the file, navigate to your Downloads folder and locate the .msi or .pkg file. Double-click it to begin the installation.

    Locate the downloaded file in the downloads folder.

  2. Follow the prompts given to you by the setup wizard.

    Installation Wizard Step 1

    Installation Wizard Step 2

    Installation Wizard Step 3

  3. If a Windows Security prompt pops up, click Allow.
  4. Click Close to finish the installation.

    Close Installation Wizard

Note: If you are having trouble installing WiscVPN, try disabling the antivirus on your machine (if you have one). When you are done with the installation, re-enable your antivirus. Reboot your computer before trying to connect to WiscVPN. Please refer to the Microsoft Support documentation for instructions to do so.

For more information, please see the official Palo Alto documentation: Download and Install the GlobalProtect App for Windows

Connecting and disconnecting from the VPN

Connecting to WiscVPN

  1. Open the Palo Alto GlobalProtect client.

  2. Type in the WiscVPN portal address: uwmadison.vpn.wisc.edu

    Open GlobalProtect

  3. Sign in using your UW Madison NetID and NetID password.

    Enter Login Information

  4. After successful NetID login, you will be prompted with the Duo prompt shown below. If you press "1" and click Verify, your Duo device will be sent a push notification that you must accept. You can also enter the code you see in your Duo app or hardware token.

    Use MFA Duo to sign in

  5. If all the previous steps are completed correctly, the VPN should be connected.

    Successful connection notificaiton

Disconnect from WiscVPN

  1. Open the Palo Alto GlobalProtect client.

  2. Click the Disconnect button to be logged out and disconnected.

     Disconnect from GlobalProtect

    • You will automatically connect to your usual WiFi network.

Note: If the Palo Alto GlobalProtect window disappears at any point and clicking the icon in the tray at the bottom of the screen doesn't work, you can re-open it by using the search bar on the Start menu.

Uninstalling the GlobalProtect VPN client

See the Palo Alto documentation to uninstall the client: Uninstall the GlobalProtect App for Windows

If you experience any issues installing GlobalProtect or connecting to WiscVPN, please see WiscVPN GlobalProtect (Windows) - Troubleshooting



Keywords:
WiscVPN windows palo alto globalprotect ip client vpn
Doc ID:
148522
Owned by:
ELIZABETH C. in Network Services
Created:
2025-02-21
Updated:
2025-06-27
Sites:
DoIT Help Desk, Network Services