WiscVPN - Troubleshooting the PaloAlto GlobalProtect Client (Windows)

This doc outlines the typical troubleshooting steps to follow when WiscVPN (GlobalProtect) is not working.

Uninstall and Reinstall Globalprotect

A Common Error Message

When attempting to start the client, if you receive an error message stating “The program can’t start because mfc120u.dll is missing from your computer. Try reinstalling the program to fix this problem,” you can resolve the error by installing the Visual C++ runtime files which are downloadable in the following link:


Instructions for installing the C++ Redistributable Packages

  1. Click the link above. It will take you to the Microsoft website.
  2. Select the language you prefer from the dropdown menu and click the red "Download" button.
  3. Select the appropriate version.
  4. Follow download and installation prompts.

Keywords:globalprotect global protect windows 10 7 error issue fix vpn wisc microsoft "not working"   Doc ID:84893
Owner:Vijay M.Group:DoIT Help Desk
Created:2018-08-15 07:52 CDTUpdated:2019-08-06 13:36 CDT
Sites:DoIT Help Desk, Social Science Computing Cooperative
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